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  • Customers like
    • Price 3
    • Verity of products 2
  • Customers don't like
    • Customer service 12
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    • Delivery 5

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I ordered a bunk bed online. The item description had no mentioning that the slats were not included with the bed, although the bed cannot be used without slats and the item picture clearly shows slats. Interestingly, the item description online contained a conspicuous disclaimer that the storage drawers were not included and are optional, but not a word about the slats. There was not even an option to add slats to the transaction. The bed was delivered damaged and without slats. The delivery man said he called Coleman before delivery to... Read more

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Ordered several pieces of furniture at once: a dining table set, a bedroom set, a living room set, and a night stand on 05-15-15 order#287351 They advertised all products are in stock at time of order and will deliver within 6 weeks. They deliver the nightstand only about 50 days later. Everything else nothing. about another month finally get the living room set and they damage my property and the furniture. I report it and also report that its broken within the first couple of weeks and to this date no solution. Dining set is finally set to... Read more

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BUYER BEWARE. This company will not try and work with you in any way. Anything that goes wrong will in some way be "your fault" (yes, these exact words were used) because you didn't read every. single. last. word. on their website. So, before you buy anything at their "great" prices, you need to first check what the return shipping will cost (minimum $300), and add in the 25% restocking fee in order to determine if "saving" $1000 is worth it. Seems like maybe their middle man profit margin is so low they simply can't provide any type of... Read more

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After discovering I could get the same products on another site for around $400 less, I called and cancelled my order. The customer service rep told me they would submit the cancellation but would need the manufacturers written approval of the cancel to avoid restocking fees. They said they would get back to me the next day and they didn't. I called and they put me on hold to check and no answer, said they would notify me and call me back..they didn't. I called the next day, same story and asked the manager to call me. I was sent to the... Read more

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Ordered and paid for via Paypal in December. Delivered 2/9/16. Sofa great! Loveseat damaged with a hole in the armrest and lighted cup holder would not shut off and a dent in the back right side. On 3/8/16, returned the loveseat and the dent was gone, left cupholder light would not cut off (failed to fix) and now right cupholder would not work unless pressed very hard, several times. The hole in the armrest had a patch over it. BADDDDDD Business! Now, Melonie in Customer Svc says cupholders are on backorder til May. They asked if I would... Read more

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Everything looked wonderful. The price and hey free shipping on top of that and omg I must be lucky cause they will assemble it too¡?!!! Ok yeah the furniture would not fit through a standard 36 exterior door the furniture is 42 inches. No warning anywhere and now for a living suit that with a 5 year warranty would cost me 1650. They want to charge me a 25% restoring fee 393. Plus that free shipping is longer free and now want shipping too and from for 345. So Coleman really??? I waited 9 weeks for my items and now you want almost 50% of the... Read more

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I am very disappointed with my order from this place. After searching for the perfect stool I found my counter stools on several websites that offered a Set of 2 at almost comparable prices. I found Coleman's and without paying close attention to the fine print I ordered what I thought was 2 SETS! Totally shocked when I got my order delivered and it was only 2 stools in 1 box in which is the way they are sold. Can't really be separated as they are sold in sets. I immediately called the store and they told me that they sold them individually... Read more

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I'm even more worried after reading all these reviews! I was sent the wrong Chaise lounge a left facing instead of right facing. Looked through my order you could see yes I ordered the right facing chaise but they will not admit it is their fault or take any responsibility! I finally said I just want to buy another one then because this one will not work in my room. They wanted me to pay two hundred extra since I was just ordering the Chaise and they wanted me to send the old one back and pay shipping and a restoring fee. HELLOOOOOOO!! ... Read more

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Loved the furniture, but some of the delivery team was incompetent! From opening boxes in my front yard and garbage blowing into my neighbors yard, to not assembling the furniture completely. We went to move the TV entertaiment center and the whole bottom dropped out. The employees of the delivery team barely spoke or read English and could not assemble the furniture properly. On the secod trip to my house, I was told my sofa table was not loaded on the truck and they had to make another delivery..(took them 3 trips before i got... Read more

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I purchased a sofa and loveseat the first time. I wasn't in a hurry and so the delivery time worked for me. After the pieces were set up, the delivery company let me know that 2 of the cushions were missing but no problem, they would ship them to me. NO……it took about another month to get them. First the fabric arrived and then the stuffing. I had to put it together….. Now, I'm trying to get the matching recliner. After waiting 3 weeks, it was supposed to be delivered last Wed. They were a no-show. I called when there was just 10 minutes left... Read more

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