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1.6 Based on 55 reviews
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We purchased an entertainment center from Coleman on January 2016. When it arrived in February, it was severely damaged. They attempted to deliver the entertainment center 5 more times. It was such a waste of time for me and my family. After 6 months of corresponding with them, they delivered a piece of furniture that was glued together to make it look like it was the original piece. They continually refused to send us a new piece of furniture.... Read more

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Horrible customer service. I ordered 2 tables from Coleman furniture on 5/8. I still do not have my tables today. After 3 weeks sun delivery came to deliver tables and could not figure out how to put them together. After 2 hours they finally told me there was a manufacturing defect. Now after a month. Several promises of call backs and not know when sun delivery wil deliver my tables I called to cancel. I was advised I would have to pay 25%... Read more

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I ordered two dressers. I refused one that was severely damaged during shipping. After months of e mailing and calling (and an attempt at repairing it with legs that were a different color) I received a replacement that didn't remotely match the finish of the first one. Then after more months of calling and e mails they finally replaced it with one that was closer, but still doesn't match. DO NOT ORDER FROM COLEMAN. They won't correspond with... Read more

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First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but the customer service falls short. Last night I placed an order for several items. I suddenly realized that, in the mental fog and stress of preparing to move to our new home 200 miles away, I had already ordered these items a few days earlier to be delivered to the home of a friend near my new home. When I tried to cancel... Read more

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We found a sofa that we wanted which happened to be available on multiple websites. Coleman had the item listed as in stock with a deliver of 2-4 weeks. Even though they were slightly more expensive than some of the competitors we went with them because a fast timeline was very important to us. A few days after we placed the order they called to tell us that the item was on back order (although it was still listed as in stock on their... Read more

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We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online. Read the reviews and most of the negative reviews I felt were not just so we took the plunge and placed the order on May 17th 2016. The following day we received a phone call from Coleman Furniture confirming the order and explained the whole process to us. The service was absolutely fantastic (top-notch) friendly representatives... Read more

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Apparently they are owned by the delivery companies they contract. They supposedly deliver to my area "every couple weeks" as stated in my email they sent to me. LIE. Once every 4 weeks is FACT. Delivery company called me, also left voice message on home answering machine AND emailed my scheduled delivery time frame 2 days prior to my scheduled delivery day of Wednesday 5/18/16 as promised. This was done approximately 4:00 pm on Monday... Read more

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We did not want to accept it on delivery but we were told keep it until the new one was delivered. That was the worst idea they sent some out to fix it with new panels and he installed them on an angle so the corners didn't even line up and the sides were wavy. We called them and told them what happen with the repair and they sent someone else out and all they did is take pictures. That was the last we heard from them. Then we called our credit... Read more

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I ordered a fireplace tv stand from Coleman, it was shipped within a week, but it took 3 weeks in the local delivery company and they cobtacted us to schedule delivery date. Last night before delivery date we got a message saying the furniture didnt pass inspection. What the heck was the last 3 weeks? I purchased online because of better price, but I will never do that again, especially for this irresponsible, poorly maintened company. Read more

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I ordered a bunk bed online. The item description had no mentioning that the slats were not included with the bed, although the bed cannot be used without slats and the item picture clearly shows slats. Interestingly, the item description online contained a conspicuous disclaimer that the storage drawers were not included and are optional, but not a word about the slats. There was not even an option to add slats to the transaction. The bed was... Read more

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