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  • Customers like
    • Verity of products 2
    • Price 1
  • Customers don't like
    • Customer service 11
    • Deception 5
    • Lies 5

I ordered a sectional about a month and a half ago. When I submitted the order it was stated that delivery was 2-6 days. After I submitted I got an email stating it would be 2-4 weeks, so obviously I called in and they told me that it was 2-6 days after the local manufacturer had the product on hand. A couple days later I realized that the money was back in my account so I called in and they told... Read more

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Coleman Furniture - NOTHING RIGHT
1 of 2

ORDERED WHITE STONE TABLES AS PICTURED ON THEIR SITE. FIRST AND FOREMOST THEIR DELIVERY SERVICE IN MY AREA REALLY SUCKS. A DELIVERY COMPANY THAT ONLY AT BEST IS IN MY AREA ONCE A WEEK AT A SPECIFIC TIME AND MAYBE NOT EVEN THAT. WHAT FURNITURE COMPANY HAS DELIVERY ONLY ONCE A WEEK IN YOUR AREA. CERTAINLY NOT REPUTABLE ONES. HAD TO WAIT AND WAIT. FINALLY THEY GOT NASTY TO ME AND SAID THEY WERE... Read more

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After waiting 8 weeks to receive my furniture by "white glove delivery" it is now sitting in my driveway in boxes! I was told it would take longer to receive my furniture because of this supposed white glove service! They would not even un box it so I can inspect it! This company has been less than stellar and I will never buy from them again! Of course it is a Saturday and there is no one... Read more

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Your delivery company cancelled the scheduled delivery on my furniture. The delivery company scheduled my delivery for Sunday, January 10th. On Friday, January 8th at 6:30-7:00 pm I received a call that my order was cancelled because I was told they could not fit my furniture on the truck. Coleman Furniture's complaint should be with Alpha Omega, not me. If I order furniture from Amazon, I... Read more

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To whom this may concern: I have been trying to communicate with Coleman Furniture and Guardian Warranty Protection Plan (which I purchased) for quite a while now to try to fix this furniture i purchased (did not get for free). I have never come across poor customer service like Coleman Furniture and Guardian a warranty ever in my life. I purchased this furniture taking the word of a Coleman... Read more

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Absolutely horrible experience that after 3 very long months still has not been resolved. Delay after delay on furniture delivery than when it finally arrived, the furniture was damaged and unfortunately, I did not discover the damage until after delivery crew left. Now, I have to pay more money in order to have a replacement shipped. Don't be fooled by the price, although it is good, you will... Read more

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This is by far the worst Company I have ever purchased from. I made two purchases within days of each other and both were not good. One I did take delivery of but not the other. It's been almost 8 weeks and nothing but false promises. Major delays, unreliable and no show delivery companies. Coleman Furniture has Zero Customer Service. They don't care. There is no Management to discuss and resolve... Read more

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From everything I have read, most people seem happy and many negative reviews involve not understanding how buying "real" furniture works, or from not reading the instructions on the website detailing how to accept or decline furniture and the consequences of canceling or returning. My personal issue lies elsewhere, customer relations and service. First off is the warranty they push so hard for... Read more

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We ordered a sofa and loveseat set from Coleman on 9/28/15. Our product was finally delivered on 10/30/15. We refused the shipment because the loveseat was damaged. The wooden trim on the loveseat had a huge gash in it and the frame was warped. After many,many,many conversations that were full of untruths and scripted lines with Coleman, we were promised they would have it fixed to manufactuerer... Read more

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Order # 305047 Dec 4... Received a counterfeit damaged plastic mirror ... was described as made of Metal.... with Black and Gold Finish.... IT'S MADE OF PAINTED ON MOLDED PLASTIC ...BROWN AND GOLD ...A bootleg imposter... cracked frame and peeling paint, all plastic.... Told me... Lori Crawn (Coleman Furniture) Dec 22, 1:34 PM Hello Terry, We will be accepting the dispute that you have... Read more

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