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1.6 Based on 58 reviews
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    • Price 3
    • Verity of products 2
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    • Customer service 13
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    • Delivery 5
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I ordered a reclining sofa online and when it came, I signed the release because everything seemed fine. THE NEXT DAY the reclining arm under the footstool bent and broke. I called Coleman that day and left message - they never called back. I called again and was told to send pictures. I did so that same day and was told that a repairman would have to come out and assess it. I wanted to return the sofa because it was obviously poorly made,... Read more

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Do not buy anything from this company! I have ordered my furniture in May and it is now the end of Aug and still don't have my furniture! Very upset customer and will never buy anything from them ever again!

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I'm not sure how their reviews have 4.9 stars. That seems like someone is putting artificial reviews on there because their customer service is the worst I have EVER dealt with. Their products are not accurately described on their website and when you call to let them know that, their response is, 'well I think it's accurate'. Oooohhhkay... well I am the unsatisfied customer and would like some sort of resolution. And their response is, 'well... Read more

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Everyone one at Coleman was so nice until there was a problem I needed fixed. My sofa arrived with a staple coming out from the inside. The delivery company said they didn't want to remove it because it wasn't their fault (not to blame, that's a fine answer). I contacted customer service, they said to send pictures and I would hear back with 24hrs. 2 days later...nothing. I called, spoke to a manager who apologized that no one called me, my... Read more

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The bedroom suit was damaged and now they're telling me that instead of sending me a new bedroom suit they're going to patch it up and that's the best they will do when I paid for a new bedroom suit not damaged they are the sorriest company Ithey are the sorriest company i have ever seen and shouldn't be allowed to be in business!!!!

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If Coleman Furniture at 333 Washington Ave, Cedarhurst, NY 11516 has ripped you off too and you would like to join me in a class action law suite, please contact me at zroros@aol.com and ask for Zach. Here's my story...WARNING!!! DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A TRAIN WRECK. 1. My furniture took two months to be delivered 2. They billed me before the furniture was being shipped to me. The product was manufactured in Vietnam and I... Read more

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Furniture was delivered out of the box and was damaged along the length of the bottom of the dresser. Company will not replace it.i ordered and paid for a brand new in the box dresser and mirror. It came Serran wrapped in plastic and damaged. It seemed like it was a used item or refurbished.

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We purchased an entertainment center from Coleman on January 2016. When it arrived in February, it was severely damaged. They attempted to deliver the entertainment center 5 more times. It was such a waste of time for me and my family. After 6 months of corresponding with them, they delivered a piece of furniture that was glued together to make it look like it was the original piece. They continually refused to send us a new piece of furniture.... Read more

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Horrible customer service. I ordered 2 tables from Coleman furniture on 5/8. I still do not have my tables today. After 3 weeks sun delivery came to deliver tables and could not figure out how to put them together. After 2 hours they finally told me there was a manufacturing defect. Now after a month. Several promises of call backs and not know when sun delivery wil deliver my tables I called to cancel. I was advised I would have to pay 25%... Read more

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I ordered two dressers. I refused one that was severely damaged during shipping. After months of e mailing and calling (and an attempt at repairing it with legs that were a different color) I received a replacement that didn't remotely match the finish of the first one. Then after more months of calling and e mails they finally replaced it with one that was closer, but still doesn't match. DO NOT ORDER FROM COLEMAN. They won't correspond with... Read more

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