Coleman Furniture Complaints and Reviews

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Coleman Furniture
Main address: 1150 Broadway 11557 Hewlett NY
1 800 974 5255 , , customercare@colemanfurniture.com
  • 24+2 mobile complaints
  • $24K claimed losses
  • $922 average
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  • 1 day ago
  • Furniture and Decor
  • Leather Movies Chairs
  • 15

I order a set of red leather movies chairs from Coleman Furniture, once I received the conformation, I never heard from the company again. I initiated calls to the no customer service department for three weeks, and keep getting the same reply, the that Coleman will contact me when the order was placed. At that point three weeks had already passed. I then decided to cancel my order, the customer... Read more

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  • Nov 15
  • Furniture and Decor
  • Morgantown, West Virginia
  • Storage Bed
  • 42

Ordered a Rolwing Raddish Queen Storage bed. It arrived with damaged side rails so the boxes sat on my floor for 2+ months. The moving company finally assembled the bed today, AND IT IS NOT A STORAGE BED. There are no drawers!! I did NOT get what I paid for, even though I ordered in August and waited for the delivery until mid-November. I've furnished my whole house online. This is the only bad... Read more

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  • Nov 04
  • Furniture and Decor
  • San Antonio, Texas
  • Dinette Set
  • 128

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, thinking that the company had a reputation of customer satisfaction. However, even the webpage shows Coleman as the merchant, the order was passed to another company called Renegade Furniture, I did not deal with Renegade furniture, but that is how my Amex statement showed the... Read more

Was this review helpful? 3 1

     

  • Oct 30
  • Furniture and Decor
  • Boston, Massachusetts
  • Sideboard
  • 61

I ordered a sideboard on August 16, 2014. After placing many, many phone calls to customer service about a delivery date after waiting 6 weeks, I finally was scheduled for delivery. The delivery company informed me that there are no deliveries to Queens on the weekends and that I had to schedule either Tuesday or Thursday. So I scheduled for a Thursday and had to call in a sick day to wait... Read more

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Coleman furniture is AWFUL DO NOT BUY FROM THEM. It's been 2 months and nothing has been resolved! I want my furniture fixed or my money back! !!!!!! Add comment

     

  • Sep 23
  • Furniture and Decor
  • Leather Sectional
  • 1
  • 1
  • 376

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman Furniture in June 2014 because I was saving money. Delivery time was about 3 weeks from placing the order so everything seemed to be going good. My sectional was delivered in the first part of July and that is when my horror story begins. Each and every piece of the sectional was... Read more

Was this review helpful? 10 3

     

  • Sep 17
  • Furniture and Decor
  • East Aurora, New York
  • Delayed Delivery
  • 111

I purchased furniture fro Coleman furniture with an estimated delivery date of 2 weeks which was perfect in coordination for the time I would be moving into my new home; however, I am now 4 weeks out and the shipping company is still unable to give me a delivery date. I contacted Coleman today and the lady I spoke with kept calling me mam and putting me on hold. She claimed she could not set the... Read more

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  • Sep 03
  • Furniture and Decor
  • Furniture Payment
  • 1
  • 1
  • 153

I ordered a sectional on July 22. I called August 26 and was informed that they were waiting on payment because the paypal transaction had expired. I immediately gave them my credit card number (HUGE MISTAKE) and was promised the delivery company would call. Nope. So I called the delivery company and they had no record of our order & even said they don't deliver to our zipcode. Coleman says... Read more

Was this review helpful? 3 1

Wow I must say I have experience the same thing I purchased a sectional and it took a month to deliver . I had to curse them out and I'm not that type of person. And now I want to add the warranty because it's delivered.i can't Add comment

     

  • Jul 25
  • Furniture and Decor
  • Dining Set Order
  • 1
  • 1
  • 159

Ok so you get a couple hundred savings from ordering through their website, but they are pathetic in customer service. I ordered a dining set in the beginning of June and it's almost August and still waiting. I would have paid the extra hundred if I knew it would take this long. I don't know how they are still running as a company. They fool first time buyers into good prices, but the service is... Read more

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