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During delivery of a new couch the lights were not working. The delivery guys had no idea why so they said to call the company. After many attempts I finally got through and was told I had to call back. Several days later I called back and was told to call back again....
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1.9
Cedarhurst, New York
I didn't like
  • Damaged item
#1127179
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Coleman Furniture - Very dissatisfied with customer service!!!!
Coleman Furniture - Very dissatisfied with customer service!!!!
I bought a 2000 dollar wall unit from coleman furniture. The bridge has dents and it can't be repaired by a marker. The whole unit was shrunk wrapped except the bridge that was wrapped in a blanket. It must have been a return because of the damage. I couldn't get a...
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#1127082
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Coleman Furniture - Wonderfully surprised
Just logged in to comment on the fantastic customer service I received when ordering the kitchen island for my home. I am surprised to see any negative reviews! I received a spectacular piece that completes my kitchen beautifully. The communication with Coleman was...
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Anonymous
Smitty

This is a complaint website.It is not a forum for free advertising or apple polishing.Tell us about someone who ripped you off, lied to you, sent you junk, etc.

5.0
#1124555
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Coleman Furniture - Won’t fix my new couch
1/1

Coleman Furniture - Won’t fix my new couch

Coleman Furniture
#1132800
1.4
Details
Couch came with base piece defect. Wouldn’t exchange because it was unwrapped.
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Short Review on February 16, 2017

Coleman Furniture
#1009405
1.0
Details
Wanted to charge me a restocking fee on an item that was out of stock!!!!!
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Customer service
Exchange, Refund and Cancellation Policy

Coleman Furniture Delivery Service Review

Coleman Furniture
#1004278
1.2
Details
I oedered furnature, took a month, then it got damaged. Now the y want to charge me 25% to restock it. Order was cancelled. Im not paying for furniture I ne er got, supposed to be free delivery, and they, damaged it. Still never a word. Do not trust them, dont want furnature, and Im not paying a cent. Communication is really bad!!
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Coleman Furniture Furniture Repair Review

Coleman Furniture
#988281
1.0
Details
Do not order from this company the will deliver u damaged furniture and try to repair it multiple times then charge u a restocking fee of 25%
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
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Website
do not buy from coleman. they are not doing straight business. when you buy "new" furniture and delivered to your home with scratches and other sorts of damages they will not replace it with new one. they will try to repaire it for you and it does not matter if you...
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1.0
#1110223
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1.It took 2 months to get delivery pf a $2100 sideboard and they wanted their money before delivery was scheduled. Pay Pal disputed it and I did not pay before the truck was on the way. 2. They give White Glove delivery and is warranted. Sounds good, right? Until you...
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2.7
I didn't like
  • Salesperson and customer service
  • Customer service and return policy
#1094821
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Coleman Furniture - Horrible
Coleman Furniture - Horrible
NEVER order from Coleman Furniture. They are absolutely horrible. You will regret it. We ordered an entertainment center from them in December 2016. It got delayed and was delivered late, which would have been fine if that was the only issue. But then there were a...
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Anonymous
Smitty

That's hardly a "MILLION" issues.Sounds like a lousy company.Time to stop calling and spitting ; begin a paper trail immediately if you're really determined to flog this any f...

1.0
I didn't like
  • Damaged product
  • Poor communication
  • Whole experience
#1078258
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I received $3600 worth of my furniture and most of it was not what I ordered. I did not order online. I ordered through a salesperson in hopes of everything arriving correctly. Wrong! I spoke with 3 different customer representatives who were not willing to help at...
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2.5
Cedarhurst, New York
I didn't like
  • Return and shipping information not easy
  • Out of stock products
  • Failing to honor terms of the agreement
#1066360
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Coleman Furniture - Horrifying experience
Coleman Furniture - Horrifying experience
purchased my sofa on April 23, 2017. I received a recliner sofa and love seat where the sofa has a gap between the base and the back.I sent over pictures to Cierra and Felice. I opened a warranty claim. I was allotted $150 to get it repaired. I had 3 technicians...
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1.2
I liked
  • Price
I didn't like
  • Customer service
  • Return policy
  • Quality of the product
#1064912
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I would ask Why you would make such a nice chair for outdoor and patio use and the users are never able to place the chair back into the case. This chair is large with nice add-on but after use due to the size of the chair and the size of the case---you can't put the...
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#1063340
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I absolutely regret ordering from Coleman furniture. I placed my order over a month ago and have still not received my furniture. Customer service is an absolute NIGHTMARE!! They have young rude careless incompetent individuals that pacify you over the phone with NO...
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1.8
#1060902
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