Coleman Furniture - Customer Service is the worst
- Customer service
- Being lied to
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Update by user Jun 20, 2016
I received a call from a cordial customer service representative who assured me that what I wanted to cancel would be cancelled and what I wanted to keep on the order would not be delivered until after the day that I move into my new residence. This was good, but one should have to endure the stress and struggle I endured to finally get orders cancelled that were placed only moments before I started trying to get them cancelled.
Original review posted by user Jun 20, 2016First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but the customer service falls short. Last night I placed an order for several items. I suddenly realized that, in the mental fog and stress of preparing to move to our new home 200 miles away, I had already ordered these items a few days earlier to be delivered to the home of a friend near my new home. When I tried to cancel the order, my only option was Coleman Furniture's automated system which permitted me to leave a recorded message explaining my problem. I interrupt myself to emphasize that Coleman's system lacks a process for immediate cancellation. In addition, there was nothing to assure that my recording was received or when it would be responded to. I like ordering things on line because there are usually better bargains than those at brick and mortar stores. The best sites online however are those that easily accommodate typical changes and mistakes that are better managed in local stores. Hopefully, Coleman will correct this deficiency.
Coleman Furniture in Charleston, South Carolina - Deceptive marketing, poor customer service
- Poor communication
- Back ordered product listed as in stock
- Rude customer service
Coleman Furniture Best Ever
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