customer service delivery furniture service customer order coleman money fee restocking fee

So unhappy with my broken recliner sofa that will never be fixed | Coleman Furniture review from Van Nuys, California

I ordered a reclining sofa online and when it came, I signed the release because everything seemed fine. THE NEXT DAY the reclining arm under the footstool bent and broke. I called Coleman that day and left message - they never called back. I called again and was told to send pictures. I did so that same day and was told that a repairman would have to come out and assess it. I wanted to return the sofa because it was obviously poorly made, but was told that I would have to pay a restocking fee plus shipping BOTH ways (even tho it came via free shipping) which would come to $500 of the $650 I spent and I would have no couch. So I let them send a repair man. It took a month to get an appointment and when the guy got there, he said that the furniture was *** and not worth fixing, but seeing my circumstances, he would order the part. BTW, in the meantime, the second recliner broke. Bottom line, the manufacturer doesn't sell the reclining arm and Coleman left me to hang to dry. They said that I needed to deal directly with the Mfg. I now have a reclining sofa that doesn't recline and I hate. DO NOT ORDER FROM THEM!! HORRIBLE CUSTOMER SERVICE
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1 comment
Anonymous
#1208199

How about telling us the manufacturer of the furniture? That would be helpful.

Review
#907333 Review #907333 is a subjective opinion of poster.
Reason of review
Damaged or defective

Coleman Furniture Delivery Service Review

1.0
Details
Do not buy anything from this company! I have ordered my furniture in May and it is now the end of Aug and still don't have my furniture! Very upset customer and will never buy anything from them ever again!
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Review
#904415 Review #904415 is a subjective opinion of poster.
Service
Coleman Furniture Delivery Service
Reason of review
Problem with delivery

DO NOT MY FROM COLEMAN FURNITURE

I'm not sure how their reviews have 4.9 stars. That seems like someone is putting artificial reviews on there because their customer service is the worst I have EVER dealt with. Their products are not accurately described on their website and when you call to let them know that, their response is, 'well I think it's accurate'. Oooohhhkay... well I am the unsatisfied customer and would like some sort of resolution. And their response is, 'well you can ship it back, for which you pay for, and you will be refunded less the 25% restocking fee'. Even though it wasn't my fault?? You falsely advertised the product on your website. And oh yeah, by the way, the product is not well made. I've spoke with Melissa and Lori, both of whom are not willing to do ANYTHING to help their customers. It's almost as if they don't care if anyone buys from the company. I know how companies work and if a company values a customer, they will always find a way to make the customer happy. Coleman Furniture does not own their mistakes and will not work to resolve an issue, and they certainly do not care about their customers. Do not support this company!
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1 comment
Anonymous
#1247795

I had the same experience with their customer service, especially LORI when I received a desk that was damaged. It took 13 days to get a response telling me what they intended to do.

I shipped it back and they sent a second desk that was even more damaged.It was so damaged it was beyond repair even. They just kept repeating that they would take $150 off the price (which still would have left us paying $200 for a pile of junk that could not be repaired)

We notified them of the first desk on October 11th. It is now November 29th and I still have a pile of junk sitting in my foyer.

They refuse to refund the money till they receive it (even tho they have photographs and it is the 2nd damaged desk) and it is their fault it is still sitting here. This is ridiculous since we used the payment option and are making payments to which they respond not our problem it is a different company that does the loans.

Review
#903797 Review #903797 is a subjective opinion of poster.
Product
Sunpan Modern Home Tavern Swivel Bar Chair
Reason of review
Not as described/ advertised

Customer Service is the worst | Coleman Furniture review

2.9
Details
Everyone one at Coleman was so nice until there was a problem I needed fixed. My sofa arrived with a staple coming out from the inside. The delivery company said they didn't want to remove it because it wasn't their fault (not to blame, that's a fine answer). I contacted customer service, they said to send pictures and I would hear back with 24hrs. 2 days later...nothing. I called, spoke to a manager who apologized that no one called me, my photos didn't go through. I sent them again, and waited. They wrote back almost blaming me for removing the staple and ripping the couch! The photo clearly showed the staple still in! I called and they assured me someone would come remove it, and I'll receive a call 24-48hrs. 4 days later...no call. I called them and demanded to speak to a manager which they would not let me! I asked for their name which was like pulling teeth. She said she would have a supervisor call me by end of day. Would you have guessed...no one called. I will never buy something from this company again or recommend them! Horrible customer service! And I STILL have a staple sticking out of my couch.
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Review
#893997 Review #893997 is a subjective opinion of poster.
Service
Coleman Furniture Customer Care
Cons
  • Being lied to
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Coleman Furniture - Furniture Set Review from Kilgore, Texas

The bedroom suit was damaged and now they're telling me that instead of sending me a new bedroom suit they're going to patch it up and that's the best they will do when I paid for a new bedroom suit not damaged they are the sorriest company Ithey are the sorriest company i have ever seen and shouldn't be allowed to be in business!!!!
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1 comment
Anonymous
#1233543

I don't know if you got this situation resolved as of yet, but you are welcome to see my review and I gave contact information with emails and phone numbers of how my situation was resolved by going here! Hope it helps you out! Here : https://coleman-furniture.pissedconsumer.com/coleman-complaints-report-unfair-business-practice-visit-ftc-gov-complaint-ftc-20160330819760.html

Review
#891989 Review #891989 is a subjective opinion of poster.
Reason of review
Damaged or defective

Class Action Law Suite | Coleman Furniture review from Atlantic Highlands, New Jersey

1.5
Details
If Coleman Furniture at 333 Washington Ave, Cedarhurst, NY 11516 has ripped you off too and you would like to join me in a class action law suite, please contact me at zroros@aol.com and ask for Zach. Here's my story...WARNING!!! DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A TRAIN WRECK. 1. My furniture took two months to be delivered 2. They billed me before the furniture was being shipped to me. The product was manufactured in Vietnam and I was billed when it was leaving the plant in Vietnam heading to a ship, and then arriving to the west coast of the US, then traveling across the US to NJ, to the trucking company. 3. The mirror was broken so I had to wait for a new one to be shipped in delaying the delivery. When I threatened to cancel the order they were firm on telling me that I would be hit with a 25% restocking fee, when the product was never shipped to me? 4. The delivery was supposed to be white glove. One of the delivery guys had dirt in his sneakers and my white carpet was soiled. He then went outside and cleaned his shoes on my front steps, that I had to hose off after he left. 5. I can deal with all of that but FINALLY, the wooden bedroom set has a TOXIC FORMALDEHYDE SMELL. We have tried baking soda, water and vinegar spray, and charcoal products and the smell is so strong and from what I am ready can lead to cancer. 6. The furniture was distressed with lots of defects, yet the ad showed a perfect set and said nothing about being distressed 7. They have refused to take it back...and don't believe in customer satisfaction! DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A TRAIN WRECK.
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2 comments
Anonymous
#1247801

I had the same experience with them when i received a desk a broken and damaged.It took 13 days to get a response telling me what they intended to do.

I shipped it back and they sent a second desk that was even more damaged.It was so damaged it was beyond repair even.

They just kept repeating that they would take $150 off the price (which still would have left us paying $200 for a pile of junk that could not be repaired)

We notified them of the first desk on October 11th. It is now November 29th and I still have a pile of junk sitting in my foyer.

They refuse to refund the money till they receive it (even tho they have photographs and it is the 2nd damaged desk) and it is their fault it is still sitting here. This is ridiculous since we used the payment option and are making payments to which they respond not our problem it is a different company that does the loans.

Tywana
#1235734

This happen to me too. They are a rip off company

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Review
#891571 Review #891571 is a subjective opinion of poster.
Product
Standard Furniture Chateau Wood Furniture Set
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund

Ashley Furniture Ledelle Dresser Mirror Review

Furniture was delivered out of the box and was damaged along the length of the bottom of the dresser. Company will not replace it.i ordered and paid for a brand new in the box dresser and mirror. It came Serran wrapped in plastic and damaged. It seemed like it was a used item or refurbished.
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Review
#890100 Review #890100 is a subjective opinion of poster.
Product
Ashley Furniture Ledelle Dresser Mirror
Cons
  • Product is not as described
  • Delivery service
Reason of review
Damaged or defective

Stay away from Coleman | Coleman Furniture review from Collierville, Tennessee

1.5
Details
We purchased an entertainment center from Coleman on January 2016. When it arrived in February, it was severely damaged. They attempted to deliver the entertainment center 5 more times. It was such a waste of time for me and my family. After 6 months of corresponding with them, they delivered a piece of furniture that was glued together to make it look like it was the original piece. They continually refused to send us a new piece of furniture. Also, their customer service is unprofessional and untruthful. It is not worth to take the risk to buy from this company, they are experts at conning people.
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Review
#887272 Review #887272 is a subjective opinion of poster.
Reason of review
I had problems with delivery, quality, customer service
Loss
$1565
Preferred solution
Let the company propose a solution

Review in Furniture and Decor category from Hamburg, New York | Coleman Furniture review

1.0
Details
Horrible customer service. I ordered 2 tables from Coleman furniture on 5/8. I still do not have my tables today. After 3 weeks sun delivery came to deliver tables and could not figure out how to put them together. After 2 hours they finally told me there was a manufacturing defect. Now after a month. Several promises of call backs and not know when sun delivery wil deliver my tables I called to cancel. I was advised I would have to pay 25% restocking fee and shipping. That equates to a $440. I asked to speak with Manager and no one ever calls you back. I get an email tonight saying the director will not be calling you although I was assured the Director would reach out to me. But the rep advised I will need to deal with her. The rep advised due to terms & conditions I would have to pay restocking and shipping fees. I wish I knew what I know now after reading all of the reviews
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Review
#873680 Review #873680 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Year and a half nightmare | Coleman Furniture review from Highland Park, Illinois

1.0
Details
I ordered two dressers. I refused one that was severely damaged during shipping. After months of e mailing and calling (and an attempt at repairing it with legs that were a different color) I received a replacement that didn't remotely match the finish of the first one. Then after more months of calling and e mails they finally replaced it with one that was closer, but still doesn't match. DO NOT ORDER FROM COLEMAN. They won't correspond with me in any way and the credit card company can't reverse the charges because I can't send two dressers back without a return authorization from Coleman. They have closed the case and I now have two dressers that don't have the same finish and have wasted $4000.
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Review
#869184 Review #869184 is a subjective opinion of poster.
Cons
  • Deception that they would replace dresser with a matching one
  • False promises to replace the dresser with a matching one
Reason of review
Damaged or defective
Loss
$3400
Preferred solution
Let the company propose a solution