Coleman Furniture Delivery Service Review from Moreno Valley, California
Coleman Furniture in Antioch, Illinois - Leather love seat was damaged when delivered
- Delivered damaged item
- Damaged item
Coleman Furniture Delivery Service Review from Indianapolis, Indiana
Resolved: Coleman Furniture in Daytona Beach, Florida - Unethical Company, Scammers
Update by user Apr 27, 2016
I have reviewed the response made by the business in reference to complaint, and find that this resolution is satisfactory to me and the matter has been resolved. ColemanFurniture.com has issued a full refund for settlement.
Original review posted by user Apr 25, 2016I ordered a bunk bed online. The item description had no mentioning that the slats were not included with the bed, although the bed cannot be used without slats and the item picture clearly shows slats. Interestingly, the item description online contained a conspicuous disclaimer that the storage drawers were not included and are optional, but not a word about the slats. There was not even an option to add slats to the transaction. The bed was delivered damaged and without slats. The delivery man said he called Coleman before delivery to inform them that the slats were not provided and was instructed to deliver the bed anyway. When we called Coleman to resolve this issue, they told us that the slats need to be purchased separately and would be about an additional $300. After I asked them to show me where it said that the slats were not included, they immediately updated their item description online and sent me the link. Luckily for me, I took screen shots with date and time right before they updated it to show that there was no mentioning of the slats. Coleman is refusing to provide slats free of charge or give a full refund, and want a restocking fee of 25% and delivery costs if we are to return it. The item came damaged. Why would we be required to pay for delivery costs for a damaged item and its restocking?! As far as the slats, they are blaming it on the their disclosure that they are not responsible for errors on their site. This is not an error, this is false advertisement. Slats are structural components of the bed, without the slats the bed is unmerchantable. I checked with other merchants that sell this particular bed and all of them sell this bunk bed with slats. This company is obviously scamming customers.
- False advertisement to scam customers
- After delivery service
Coleman Furniture in Salt Lake City, Utah - Worst delivery, service, expirience
- Return and shipping information not easy
- Damaged item
Coleman Furniture in Lawrence, Kansas - BUYER BEWARE
- Customer service and quality of product
Coleman Furniture in Lincoln, Nebraska - Terrible support, service and company ethics
Resolved: Coleman Furniture in Jacksonville, Florida - Coleman Complaints? Report unfair business practice, visit ftc.gov/complaint, FTC
Update by user Apr 02, 2016
Renegade Furniture is their sister company/same executive, Ari Greenwald, V.P. and his assistant Felice Collazo.
You can reach them via email at firstname.lastname@example.org, email@example.com and firstname.lastname@example.org or you can call Felice Collazo, Director of Operations at 516 282 3095.
She offered me a refund but did not follow thru with it. My claim was finally refunded today after emailing the CEO of Paypal at midnight, this morning.
Update by user Mar 31, 2016
Dear distraught customer,
Simply call the manufacturer of the item you purchased from Coleman, i.e. Ashley and speak to customer service.
Tell your story and send plenty of pictures of the damage and they will reach out to Coleman Furniture for you. Coleman cannot afford the opportunity of tarnishing their precious relationships with these companies. Note: As a second level of security, pay for your furniture via Paypal; to protect your purchase. If something arrives damaged, take plenty of pictures and refuse to take delivery.
Ask for proof of the return, even if you have them sign a note that you have hand written. Coleman had the audacity to ask me several times for proof that the love-seat was returned and the delivery company had me sign an electronic device only, no paper. They finally admitted it after I forwarded the chain of emails to customer service to the manufacturer/maker. Paying for the advertised 'new' means you only accept in 'new' condition, not repaired or patched up furniture.
It takes a month to return repaired items and Coleman is in NO RUSH to get it back to you.
I read the negative comments prior to my order but assumed it was a few angry people. I learned my lesson the hard way.
Update by user Mar 31, 2016
I discovered the answer! Working for CEO's for 25+ years I learned alot.
I decided in my frustration to reach out to manufacturer of the set I purchased from Coleman. They in turn contacted Coleman.
Within minutes, I received an email from an unknown person/sister-company called Renegade/Director of Operations who said my refund was being processed asap for the damaged loveseat. "CHECKMATE" That move worked!
Update by user Mar 30, 2016
Never accepted delivery of the love-seat from day one and to this day my living room is empty on one side.
Original review posted by user Mar 30, 2016Ordered and paid for via Paypal in December. Delivered 2/9/16. Sofa great! Loveseat damaged with *** in the armrest and lighted cup holder would not shut off and a dent in the back right side. On 3/8/16, returned the loveseat and the dent was gone, left cupholder light would not cut off (failed to fix) and now right cupholder would not work unless pressed very hard, several times. The hole in the armrest had a patch over it. BADDDDDD Business! Now, Melonie in Customer Svc says cupholders are on backorder til May. They asked if I would accept it broken and send someone to come and fix it later. I said NO! I want a refund! Paypal contacted Coleman to request a refund and Coleman LIED and sd I have both pieces in my possession and did not reject the loveseat. I bought new not damaged patched or repaired. This is FRAUD! I payed in Dec. and it's almost April. I want the money refunded for the defunk loveseat.
- Shady company
Coleman Furniture in Woodland, North Carolina - Scam scam scam
- I feel this was a senior citizen scam
- Not enough of description
- Horrible customer service
Coleman Furniture - Westwood Swivel Bar Stool Review from Antioch, California
Thank You for Your Submission
Your comment is successfully posted.