Coleman Furniture in Ventura, California - Their Delivery Service Sucks!
Resolved: Coleman Furniture in Bowling Green, Ohio - Breach of contract
Update by user Mar 03, 2016
Being I was asked to update my review I did receive my couch. I will not be doing any further business with the company, but the sectional is what I was expecting and what I wanted.
Original review posted by user Feb 08, 2016I ordered a sectional about a month and a half ago. When I submitted the order it was stated that delivery was 2-6 days. After I submitted I got an email stating it would be 2-4 weeks, so obviously I called in and they told me that it was 2-6 days after the local manufacturer had the product on hand. A couple days later I realized that the money was back in my account so I called in and they told me that the order was on back-order, and it would take 5-6 weeks. Mind you I had to contact them for this information. I have called in multiple times over the last two and a half weeks and have been told that it was in route and would be to the manufacturer for the last 2 weeks now. Now I just got off the phone with the supervisor who informed me "that she can almost guarantee that it is in route," (her words, not mine). Now that the process has taken so long another company has the same sectional at a lower price so with a 3-4 day delivery, so I informed the supervisor of this and that I am going to call that company to make sure they have it in stock and will be cancelling my order and her only response was that if I wanted to do that I would have to pay a restock fee and that I agreed to these terms and conditions. So now I am stuck in a dilemma; there were other products I was looking forward to ordering through this company and with all of this unnecessary stress and inconvenience I will not be doing any additional business with this company.
- Whole experience
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Do not shop at Coleman Furniture!
Update by user Feb 08, 2016
Coleman Furniture has worked out a satisfactory solution to the problem.
Original review posted by user Feb 04, 2016Your delivery company cancelled the scheduled delivery on my furniture. The delivery company scheduled my delivery for Sunday, January 10th. On Friday, January 8th at 6:30-7:00 pm I received a call that my order was cancelled because I was told they could not fit my furniture on the truck. Coleman Furniture's complaint should be with Alpha Omega, not me. If I order furniture from Amazon, I receive it in a few days. For my delivery from Coleman, I had already waited 6 weeks. Alpha Omega cancelled me. When I contacted you, you could not give me another date for delivery. I was not going to stay in limbo on this purchase. I needed furniture. As you know there is a dispute over the charge to my credit card. I refuse to pay any restocking fee. Again, it was not my fault the furniture was not delivered. Today I am writing a review of the service and treatment I have received from Coleman Furniture. I am also considering legal action on this matter if the charge is not completely removed from my American Express card within a week from today. I view the treatment from Coleman Furniture as harassment.
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