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Coleman Furniture in San Mateo, California - Don't Buy - Factory-Rejected Furniture

1.0
Details
*** Do NOT Buy From These Crooks *** !!! They Sell Factory-Rejected Furniture !!! The sofa I received was a factory-rejected item. The strap had loose threads and the arm cushion was slanted outward at the front and slanted inward at the back. The seat and back cushions were not very supportive. I regretted not to buy the sofa from a reputable source (Overstock.com) because this sofa ($1125) is obviously defective. Shipping it back will cost me hundreds of dollars plus 25% restocking fees; they will also dare to charge $300 dollars for shipping a replacement when the (manufacturer) defects are later found. If you only find out those defects right after you sign the paper off to the delivery men, just like me, you are in very bad luck! This company won't give you a straight refund for those defects. They will pocket in the manufacturer's claims and you will be left dancing in vain. Before you make any claim, they will also force you to sign an agreement that is to your disadvantage (go to their website to read their terms and conditions carefully that I didn't do before I placed my order). In short, DON'T GIVE YOUR MONEY TO THESE CROOKS! Consider yourself warned.
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Review
#643825 Review #643825 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1100

Coleman Furniture in Ruston, Louisiana - Where is my furniture?

2.2
Details
I received an e-mail asking me how I was enjoying the purchase of the Porter Entertainment Wall Unit today but I still have not received it. I purchased the Wall Unit on March 28, 2015 and I still have not received my purchase as of May 29th, 2015. This item was originally scheduled for delivery on April 8th, but the shipping company found a manufacturer defect on the item, and delayed shipment on my purchase. This was fine as I wanted to make sure that the item was intact and functional when I received it. Delivery was rescheduled for May 19th, and the item was so damaged upon delivery that the shipper didn't even remove them item from the truck. The shipment was refused as per Coleman Furniture's Terms and Conditions and I have called and left several messages with Coleman Furniture to please give me a status update on when this will be rectified, but they have decided to leave this in the hands of the shipping company to handle. I don't think that this is fair as I paid Coleman Furniture directly, not the shipping company, and they should be the ones dealing with this customer service issue. Coleman Furniture has had my money for over 2 months and I have nothing to show for it. I have ordered from Coleman in the past, and luckily those items were not damaged during shipment, but this will be the last time that I order from Coleman Furniture unless they seriously revamp their customer service department and procedures.
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Review
#642157 Review #642157 is a subjective opinion of poster.
Reason of review
Problem with delivery

Will Never Order From Coleman Furniture Again

Ordered and paid for dresser/nightstand in August 2014 .... 6 weeks later furniture came with dresser damaged (front corner broken off). Refused dresser delivery .... took til November 2014 for them to redeliver dresser which was supposed to have been repaired ... NOT ... was in worse shape the 2nd time around. Could not cancel order without a 25% stocking fee PLUS paying all the delivery charges. Got Visa involved which made them order me a new dresser ... after a million emails on my part ... they do NOT answer phone calls or emails for the most part ... got my dresser in May 2015 ... yep 9 months later. Horrible, horrible, horrible company.
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Review
#640218 Review #640218 is a subjective opinion of poster.
Reason of review
Damaged or defective

Coleman Furniture in Evansville, Indiana - HORRIBLE CUSTOMER SERVICE

3.0
Details
Yes, they may be cheaper than other places, but, I could not get a call or email to verify a discrepancy in price --- I had the salesperson's name and e-mail address -- he never would call or email me back -- the operator would transfer me to his "voice mail" and disconnect me --- Was transferred to a "manager", Carolyn, which of course, did not answer.... left a message for her and never called back....Absolutely pathetic --- I cancelled my order and hope you heed this warning.... that they are horrible to deal with ... and, I will gladly pay more for a company that cares.
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1 comment
Anonymous
#981215

I received a call back from manager, Carolyn, who was very kind and helpful --- She is checking into my situation and trying to help me ----so, I will keep you informed if they are able to finally help me....

Review
#632405 Review #632405 is a subjective opinion of poster.
Cons
  • Salesperson and customer service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved

Resolved: Coleman Furniture - Loveseat frame bent during delivery - terrible customer service

1.0
Details

Update by user Apr 24, 2015

Coleman Furniture offered a full refund of the purchase amount on April 24, 2015. Once the refund is processed we will be satisfied and considered the issue with the company resolved.

Original review posted by user Apr 21, 2015

We placed an order on January 28, 2015 for a sofa, loveseat and a recliner. We were initially told that it would take approximately three weeks for us to receive our furniture. The furniture was finally delivered on March 24, 2015. The sofa and the recliner made it into our home ok, but the delivery company dropped the loveseat over the edge of the tailgate of the truck causing the frame to bend. We refused the loveseat and filed a claim with Coleman Furniture. There's drama concerning how the claim was initially handled, and the end result was that the delivery team was fired. Days after we filed the claim with Coleman Furniture and sent in pictures we were told that they were going to order a new frame. Days later we were told that the frame couldn't be repaired so they were ordering a replacement loveseat. Days after that we found out that they were going to try to repair the frame. I contacted the manufacturer and I was advised that the loveseat had been discontinued which explains why Coleman and the delivery company were suddenly trying to repair it. Countless times I was promised phone calls, pictures and a report. We never received anything. No one could tell us what was going on. I was the one that always had to initiate contact with Coleman and each person that I spoke to provided conflicting information. I don't know how a frame could go from not being able to be repaired to as good as new. We initially just wanted a full refund or a store credit. We were more than happy to buy something different even if it cost more. The loveseat cost us $889 and Coleman told us that they were charging us a restocking fee of 25% and charge us for the delivery even though the delivery company are the ones that caused the problem. They only want to give us $495 back. This is not acceptable. I filed a claim with the BBB on April 17th and of course I received a picture on April 20th. The picture is from the angle of where the frame was originally bent. There's torch marks in different areas of the frames, but the torch marks are on the opposite side of the loveseat than the original bend/damage. I have pictures that I took on March 24th. It's as if the frame was removed and put back on in the opposite direction. I can only speculate based on a single picture since I was never contacted by anyone or sent a report. There is no way that the frame looks as good as new. Based on the picture you can still see that the frame is bent. According to the manufacturer the warranty is now void because the loveseat was damaged while being delivered. This situation wasn't handled well, and we feel like we are being taken advantage of. The loveseat was not delivered by a "trained professional delivery team". We have no confidence in Coleman or in the loveseat. The loveseat is a glider recliner which puts additional stress on the frame. We paid for a brand new loveseat. We did not pay for a damaged loveseat that was repaired using a hammer and a blow torch. The loveseat has been compromised and we do not want it in our home. It's been twelve weeks since we placed our order. We did not cause this problem yet everyone is acting like we are the problem. We are not satisfied, and we want a full refund of $889.
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Review
#625247 Review #625247 is a subjective opinion of poster.
Cons
  • Restocking fee
  • Customer service
  • Delivery
Reason of review
Damaged or defective
Loss
$889
Preferred solution
Full refund

Furniture Review

1.0
Details
The are scammers and liars. They took my money over a month ago and are giving me the run around. Don't trust or buy from them. You will regret it. I'm thinking of getting my lawyer involved. And I'm going to every complaint website, scam website, and any review site to post my horrible experience.
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Review
#614348 Review #614348 is a subjective opinion of poster.
Reason of review
Poor customer service

Coleman Furniture in Buffalo, Illinois - Recliner had *** in the fabric

The furniture was delivered right before Thanksgiving. I checked it out as quickly as possible because the delivery guys were in a hurry. I didn't recline the chair until a few minutes after they left. I found the hole in the fabric 10 minutes after they left. I called Coleman Furniture & reported it. After several calls & emails, they finally sent the correct part which was replacement fabric. However, they refuse to pay someone to actually fix the chair. They said that's my responsibility. I told them that this was damaged when it was delivered. The rude lady on the line told me that I signed the paper that indicated everything was OK. I told her that I didn't have time to inspect it thoroughly because the delivery guys were in a huge hurry to get going. I have called several times as well as emailed them. They refuse to back up their satisfaction guarantee. Do not buy from them !!
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Review
#613132 Review #613132 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Damaged or defective
Preferred solution
I want a new recliner delivered free of charge or I want Coleman Furniture to pay for someone to fix the recliner I have.

Coleman Furniture in El Paso, Texas - Horrible delivery time and misrepresentation of furniture

Larkinhurst Sectional sofa was shown as a tan/brown, when I received the sectional, it was dark brown...Ashley would not take it back, they gave me a credit. Since I was STUCK with this sectional I ordered the Recliner (as my other end tables, chairs did not match). I am STILL waiting for the recliner....would NEVER buy from this company again. They blame the delay's on everyone else. It took 6 weeks for the sectional and I am on the 7th week for the recliner. The sectional is not well made (Ashley) and I am afraid of what the recliner will look like. SMH Customer service at Coleman was horrible. No one knew what was going on....then they would tell me, "no they did not say that"....what a rip off!
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1 comment
Anonymous
#981217

I also ordered the Larkinhurst Earth sectional -- it shows a pretty tan color... and, even in the Ashley Home Furniture store it is light tan --- But, I found the exact same piece at Evansville Overstock Warehouse, and was shocked at the color difference --- It is the lighting at the stores --- I should have known, because 5 years ago I ordered a sofa that when it was finally delivered, I thought that they had the wrong order....

because it was soooo dark, compared to the one in the store.... but, it was the same item....

so, yes, I was stuck with it ...

Beware of colors in the furniture stores..... try to take a pillow home or fabric sample, and you will see the HUGE difference...

Review
#612531 Review #612531 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Coleman Furniture - Customer Care Review from Fort Myers, Florida

1.0
Details
Company works with delivery company which is fine, but they are very restricted to delivery and only offer delivery on restricted days 2 out of the 6 days. They charge a restocking fee of 25% if you cannot coordinate a schedule. This company is no good. They do not care about the customers and they are more interested in contacting with a delivery company where it is convenient for them & not the customer. I will never order from Coleman again. They are a horrible company. lol ease buy somewhere else. Too many places to choose from.
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Review
#607336 Review #607336 is a subjective opinion of poster.
Reason of review
Problem with delivery

Coleman Furniture in Matthews, North Carolina - Bed has Manufacturer Defects, Shipping company TERRIBLE

1.0
Details
"WORST COMPANY EVER!!! DO NOT BUY FROM THESE LOSERS!!! They will be happy to take your money and then do nothing to help you get it back when the delivery gets screwed up and the product is damaged... they still have the nerve to say that they will charge you a 25% restocking fee. Even though this is no where on the check out of their products and they were the ones with all the issues. They shipped me a damaged bed. The shipping company they use is probably the worst company ever. They actually tried to deliver my bed at 1:30AM yes AM!!! They were 24 hours late from there allotted delivery window and then laughed at me when I got upset. WTF!!! WORST COMPANY EVER! Currently working with pay-pal on a dispute over this. Terrible!!! BEWARE. "
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Review
#602447 Review #602447 is a subjective opinion of poster.
Cons
  • Product is not as described
  • Deception
  • Lies
Reason of review
Bad quality
Loss
$679
Preferred solution
Full refund