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Coleman Furniture - Returns customer service

1.1
Details
Coleman Furniture - Returns customer service
Coleman Furniture - Returns customer service
Recieved sofa and love seat sofa was damaged told the delivery guy ignored me completely. Called one goldie de jesus .she was rude also told me to send her pics of damaged sofa which I did now she is saying she didn't receive the pics now she has blocked me from calling what a company.the couches I have received are poor quality and don't have the seat cushion tags that's against the law .dont buy from this company.
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Review
#1538301 Review #1538301 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Damaged or defective

Coleman Furniture - Terrible

1.0
Details
Coleman Furniture - Terrible
Coleman Furniture - Terrible
Coleman Furniture - Terrible
Coleman Furniture - Terrible
Coleman Furniture - Terrible
I do not recommend Coleman Furniture. I ordered an electric fireplace from Coleman and received it this past weekend, the delivery service was terrible they damaged my new flooring by scratching it and used my coffee table to put pieces of the fireplace on when they were building it and ruined it. On top of that the fireplace looks cheap and does not look anything like the one on their website and has damage to the top of it. I called looking to exchange or return it and customer service was no better. They refused to make this situation right so now I’m stuck with a $1600.00 ugly damaged fireplace. Do yourself a favor do not order anything from this company, they suck! #colemanfurnitursucks
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Review
#1526886 Review #1526886 is a subjective opinion of poster.

Coleman Furniture - Never Again

1.0
Details
We ordered sofa dining set and a buffet. 2 weeeks later they cancelled order but still have our money locked up. They still show its available online? No problem I oredered same thing from AFA/stores for less and they explained that the sofa will take 3 weeks because its considered custom. I am okay with that. Still working on getting my money released. They said 3-5 days when I called. Don't know why they even took money when they knew they didn't have.
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Review
#1523974 Review #1523974 is a subjective opinion of poster.
Product
Coleman Furniture Furniture Set
Reason of review
Order processing issue

Coleman Furniture - Dont waste your time

Two orders placed, Two orders cancelled. Both for the same reason " Prolonged delay with no available ship date" Having contacted moth manufactures directly. Liberty and Jackson they both confirmed stock was indeed in inventory and available to ship ? So far its been days and still no return call from management in customer service. Lets see how long it will be before our moneys returned..
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Review
#1523971 Review #1523971 is a subjective opinion of poster.
Reason of review
Order processing issue

Coleman Furniture - Horrible Customer Service

1.0
Details
I ordered a bed. The site said "Free setup and delivery". Free Delivery × This item qualifies, for "FREE DELIVERY & IN HOME SETUP", which means that at the time of delivery, your order will be brought into the room of your choice and assembled. All of that at no additional cost! Turns out not to be true. I called and asked because UPS was delivering it. The Customer Rep said you don't get setup. I said the website said I do. She said it does not say that anywhere on the site. I pulled up the site. It says it. Then she says, well that is ONLY if you buy the whole bedroom suite. You only bought the bed. No where does it say that. Very deceptive practices. Then I asked about voiding out the order and she said I had to received and pay the shipping to send it back to them to get a refund. All of this because they are not telling the truth on their website. Cecilia Palmer Order 531196 https://colemanfurniture.com/willowton-whitewash-panel-bedroom-set.htm
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Review
#1520850 Review #1520850 is a subjective opinion of poster.
Pros
  • I liked that i got my furniture in a timely manner
Cons
  • Failure to honor what the website states
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Coleman Furniture - Deceptive practices

1.0
Details
Coleman Furniture - Deceptive practices
Coleman Furniture - Deceptive practices
Coleman Furniture - Deceptive practices
Not a reputable company to do business with. Do not trust Coleman Furniture to honor the price in the cart even when the website states the sale extends for 2 days more. Ordered a desk which several other retailers had for the sale price but decided to try Coleman Furniture for the first time. Big mistake. Placed the item in cart at sales price; placed order and with no prior indication of a price change the receipt showed a price of over $200 more. Called and emailed customer service and provided a photo of the item on their website that clearly stated the sale was through April 13. They refused to honor the sales price. Thankfully, I was able to order the item from Wayfair at the sale price.
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Review
#1513520 Review #1513520 is a subjective opinion of poster.
Product
Hooker Furniture Desk
Reason of review
Pricing issue

Coleman Furniture - Buy Elsewhere

2.6
Details
I ordered 4 counter chair in May of 2018. They told my I would receive them by late June/early July. When they had not arrived by the end of August, and I not received a call or email, I called them. They said they were on back order and would be in soon. By late fall, I still had not received the chairs or any information, so I called again. They said I would get them by January. January came, and I did not receive them, so I called again. They said they would come by March and could send me email updates. Finally I got an email stating that "Great news! Your furniture order has progressed and is one step closer to shipping out to you. As of the latest manufacturer update, the items listed below are currently on order, with an expected ship date of 04.02.2019." Guess what, they never shipped. Instead, I got this email: "We're sorry the manufacturer has advised us the following products have been discontinued." Really? I wait a year for stools (and am told throughout the year they are coming), and they cancel them without even a phone call? My suggestion--If you see something you like on the Coleman website, find it elsewhere. Customer service is abhorrent.
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Review
#1510681 Review #1510681 is a subjective opinion of poster.
Cons
  • Never received a product i ordered
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Coleman Furniture - Furniture pictured as a bright red, but burgundy upon arrival.

I ordered this same set a couple years back about 3 or 4 years ago, I wanted to get another one as it was true red, I placed an order on March 11th and received the furniture today and I refused it because it wasn't as pictured on the website the furniture that I received was a deep burgundy color and called customer service to talk to them about the issue from the offset the person I talked to was rude and condescending insisting the furniture was red when its burgundy, the website describes it as a bright red, so in essence they want me to pay to have the furniture restocked my issue is why should I pay restocking fees when your website is misleading and the color show is not what I got. I' contacting an attorney as I refuse to pay these fees. the manager was rude and talking all over me not letting me speak, this is a *** poor company and their customer service sucks. DONT ORDER ANYTHING FROM THEM, THEY DONT CARE NOTHING ABOUT THE CUSTOMER WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT THEY CHANGED THE COLOR ON, SHE SAID THE ONE I GOT THIS TIME MAY'VE CAME FROM A DIFFERENT MANUFACTURER, HOW IS THAT MY PROBLEM PUT THE CORRECT COLOR ON YOUR WEBSITE. PISSED.
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Review
#1499748 Review #1499748 is a subjective opinion of poster.
Product
Furniture Set
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Coleman Furniture in Cleveland, Ohio - WARNING

I am disputing $115.80 back to my credit card because this company is practicing fraudulent business. They misled their customers about the delivery time. We canceled our order when we learned the delivery would be 8 weeks, from 3 weeks. You learn of a cancellation fee after the transaction is complete. This company does not deserve 1 star, such poor service. I placed an order with Coleman's furniture in Oct and never received the merchandise but was charged a cancellation fee of $115.80. I cancelled the transaction because it was way over 3 months and I continued to receive messages that the merchandise was damaged and could not be delivered. The cancellation fee was not in the policy and I was not aware of the fee until I decided to stop waiting for the merchandise, since it was over 3 months; so I cancelled the order. The company has NO remorse for their customers. Read the reviews of this company before you place an order, something I did not do. There are many unsatisfied customers. I will be going through my attorney to receive my funds back. Never again will I ever purchase from Coleman and will definitely be spreading the word so no one has to go through this terrible experience again.
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Review
#1477029 Review #1477029 is a subjective opinion of poster.
Service
Coleman Furniture Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Coleman Furniture - WARNING!!!! DONOT PURCHASE FROM THIS COMPANY!!!

1.3
Details
I placed an order with Coleman's furniture in Oct and never received the merchandise but was charged an cancellation fee of $115.80. I cancelled the transaction because it was way over 3 months and I continued to receive messages that the merchandise was damaged. This is a warning for all customers, do not do it!!! The company has NO remorse for their customers. Read the reviews of this company before you place an order, something I did not do. There are many unsatisfied customers. I will be going through my attorney to receive my funds back.
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Review
#1476959 Review #1476959 is a subjective opinion of poster.
Service
Coleman Furniture Customer Care
Reason of review
Pricing issue
Preferred solution
Full refund