I finally received my bedroom set TWO entire months after placing the order. When asked if order could be canceled the sales rep recited the return policy to me stating that the customer has 24 hours after ordering to cancel the order or the customer will have to pay a 15% restocking fee.
So 15% of 1,200..no thank you. Once the bedroom set arrived and was assembled I was not happy with one of the nightstands. In order to exchange the nightstand for the one I wanted I would be charged a 15% restocking fee PLUS shipping ($223) the same amount as the nightstand! No problem, just call corporate office, am I right?
Wait, no such thing. And the "supervisor" who is just above the sales rep is the HIGHEST on the chain of command (what I was told). So basically no solutions just disappointment. Second order: Purchased a sofa table on 12/19.
Today is 2/13 and have yet to receive table in one piece. I was contacted stating that the table had a broken leg and would be delivered once part is replaced. After a few more weeks of waiting I tried to cancel thinking this is a legitimate grounds for cancelling I am in the right I should not have to keep going through this with this company and surely the restocking fee will be waived. NOPE.
Asked to speak to a supervisor and was immediately told that he is in a "meeting." Asked to speak to the next person on the totem pole and was told that that person doesn't exist and the supervisor who is in a "meeting" is the only person who can help me with this issue. If unhappy with the supervisors response there is nobody to report it to.
I wanted to part ways with this company losing as little money as possible and while not being satisfied I could at least not feel scammed. Instead I am extremely unhappy and out $200, still do not have a table, and stuck with a nightstand I hate.
Review about: Furniture Set.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Salesperson and customer service, Return policy.