Coleman Furniture Customer Care Reviews and Complaints
Coleman Furniture - Horrible Customer Service
- Not responsive
Coleman Furniture - Not happy at all
- False advertisement full customer satisfaction guaranteed
Coleman Furniture in Callahan, Florida - Furniture peeling
- Quality of the product
Coleman Furniture - Useless company, out to defraud customers
Coleman Furniture in Cleveland, Ohio - WARNING
Coleman Furniture - WARNING!!!! DONOT PURCHASE FROM THIS COMPANY!!!
Coleman Furniture in Carrollton, Texas - Replacement cushions
Coleman Furniture - CUSTOMER SERVICE IS NOT THEIR TOP PRIORITY
- Customer service reps
Coleman Furniture in Pittsburgh, Pennsylvania - Absolute Nightmare of a company - still waiting for a couch purchased 11/17/2018
Update by user Feb 17
Update: I got tired of waiting with no updates and after I found out the couch I bought was actually discontinued from the manufacturer.. so I canceled through my credit card company, Bank of America. A few weeks later Coleman reached and said they accepted the dispute and apologized.
Original review posted by user Jan 18On November 11, 2018, I ordered a couch from Coleman Furniture's. When we ordered, the confirmation email said we should have the delivery in three weeks (Dec. 2). On November 28, they called to schedule a delivery date/time of December 4 between 9:30-1:30. On that day, they called me at 8:43am while I was at work. My boyfriend stayed home from work (using/wasting a vacation day) to be there for the couch. When they called me, they couldn't leave a voicemail because my inbox was full, but they never came to the house. They also never emailed me like they did about other topics when I did not answer my phone (I'm a teacher and cannot answer my phone until after 3:00pm). I understand my responsibility in answering my phone, but they never told me they would call to confirm and I don't know why they wouldn't go to the house anyways when we had a delivery time period scheduled. My boyfriend was home the entire day and we have a one year old puppy that barks when anyone steps foot on our property so there's no way they even pulled in our driveway without him knowing. We immediately called both the delivery company and Coleman, they apologized and said they would reschedule for the next week. On Thursday that week, I was emailed by Coleman that they will not reschedule delivery until we pay a Not At Home Fee. I refused and explained what happened, all while the delivery company was already rescheduling. It's evident that the communication between Coleman and their delivery service is not the best. Continuing on, we were rescheduled for December 11th. When the delivery company came, they started unloading the couch and discovered that half of it was wrong. They brought half of our gray couch and half of a brown leather couch. The correct piece of our couch was also damaged. The delivery was refused and sent back. At this point, I was angry and told them I wanted to know the plan/resolution by Friday (Dec. 14) or I had to cancel the order - in hopes that I could still get a couch by Christmas. The customer service rep told me that they have the right to investigate the issues and find a resolution but could not give me a timeline for when that might be. She also told me that if I were to cancel, I would be charged 15% of the price as a restocking fee. I know that is part of their terms and conditions I agreed to when I purchased the couch, but I don't understand why they can break their end of the deal and I cannot. I emailed them again on Monday Dec. 17. My boyfriend called Dec. 19 and was hung up on. On their online tracking, it says that a delivery is scheduled but I know nothing about it, unless that is from the previous attempt(s). My boyfriend called again Dec. 20, got an answer and was told they would call back at 10:15am. They did not. I am having a hard time believing that this is not infringing on our rights as the consumer since we were told the delivery would be done around December 2nd and now they are ignoring/disregarding our attempts at contact. I contacted the Better Business Bureau on December 20, nothing came of it because Coleman ignored them too. I'm to the point where I'm going to cancel it through my credit card company because they keep giving me "we'll get back to you" updates and I don't hear anything for weeks. As of right now, we are waiting to hear from their furniture repair person to see if they could get the damaged portion of the couch (that was attempted delivery on Dec. 11) fixed. Very long story short - DO NOT USE THIS COMPANY. THEY HAVE THE WORST CUSTOMER SERVICE AND THEY NEVER GIVE REAL UPDATES.
Coleman Furniture - Garbage Company
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