Product: Coleman Furniture Customer Care Clear all filters (0 of 14 reviews match)
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I have contacted Coleman Furniture using their on line chat services. All four times, no one was their to answer me, wasting up to 20 minutes per session. It is a waste of time using Coleman Furniture because no customer service representative was available. From what...
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Coleman Furniture Customer Care
#1244162
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I called Coleman Furniture for a replacement part for a Ashley desk I bought online three years ago in 2015. The part is just a hinge that holds the keyboard drawer. The agent acted totally aloof and wouldn't even check to see if the part was still available because I...
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Coleman Furniture Customer Care
#1239403
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I would never recommend Coleman Furniture to anyone. My experience with them has been horrible. On January 15th I purchased a vanity with a stool set from Coleman Furniture, at the time of my purchase it stated that my vanity estimated delivery would be the first week...
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Anonymous
Marie

Almost the exact same thing happened to me!!!

1.5
Product
Coleman Furniture Customer Care
I didn't like
  • Unwillingness to compromise
#1226462
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My order was never confirmed, I had to waste precious time contacting them for details, their 3rd-party delivery company is rude, and I was hung up on by the Director of Communications. There are too many horrible details of this encounter to begin to type here. I would suggest that you think twice about ordering from Coleman Furniture...
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1.0
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Coleman Furniture Customer Care
#1215084
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Else even though they are little more expensive, go with local store who respect their customers and with whom you can speak face to face and they cannot trash you while having a conversion. I came to a conclusion that the manufacture sales B or C or c grade damaged items when we buy them through Coleman furniture that is the reason the prices are low. So This is lost time I am buying anything from Coleman Furniture...
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2.4
Product
Coleman Furniture Customer Care
I liked
  • Protection plan
  • Price
I didn't like
  • Time to deliver it is more than 3 months
  • Customer service very bad
  • Delivery process
#1204250
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1st of the the customer service representative Spelled the street name WRONG on my address...Once I logged in online & noticed the mistake I called in... The representative told me they would contact Fedex to correct the information & to call back in 24hrs... Called...
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Coleman Furniture Customer Care
#1200595
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Coleman Furniture - Love the furniture-terribly disappointed in customer service.
Coleman Furniture - Love the furniture-terribly disappointed in customer service.
We bought a beautiful wall unit.It was delivered and placed by 2 furniture installers and they were terrific. We immediately noticed that it was 2 different colors (it is 3 sections-the middle piece is white the outer pieces are beige) but we did not contact customer...
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Anonymous
Anonymous

Wow I was going to order furniture even got two quotes after reading your comment I will not order from Coleman furniture, and the response you got.... I’m so sorry!

h.kitchener
h.kitchener

You waited beyond the time allowed for returns, thus you have no valid complaint against the company. You snooze, you lose.

Product
Coleman Furniture Customer Care
#1166085
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Today I had an issue with the vendor Coleman uses for financing.A small issue, Coleman requires bank verification through their vendor, but their vendor does not support many credit unions to be verified. (This requirement was only implemented in the last two months)...
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4.2
Product
Coleman Furniture Customer Care
I liked
  • Pricing of products
  • Red carpet service
  • Free delivery
I didn't like
  • Salesman who answered the phone and started arguing
  • Not being aware of recent vendor agreements impacting customers
#1139931
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Coleman Furniture Customer Care Review

I order furniture from colemans an it was a great experince i like how they had to inspect my furniture before arrival an the process was great an i enjoyed it thanks for the great customer experince
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Coleman Furniture Customer Care
#959970
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This is the worst customer service experience ive ever had!I ordered a couch that I had concerns would not fit. When i called their customer service number the representative told me "it should be fine" and left it at that. Upon delivery it did not fit so the miriad of...
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1.3
Product
Coleman Furniture Customer Care
#926009
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