Product: Coleman Furniture Customer Care Clear all filters (0 of 21 reviews match)
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Coleman Furniture - Broken furniture nightmare
Coleman Furniture - Broken furniture nightmare
Coleman Furniture - Broken furniture nightmare
I purchased a Stone & Leigh Clementine Secretary for an infant's room. It's a gorgeous piece, except it arrived very flawed and went downhill within 14 days. It arrived with the upper right side cracked. Coleman said they could repair it and bring it back to...
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1.0
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Coleman Furniture Customer Care
#1422354
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Coleman Furniture - Missing parts

Furniture was delivered but was missing parts. Delivery people made note of missing parts but I called customer service to inquire about when we would receive the parts. I spoke to a very nice gentleman who then transferred me to an account manager who was not customer service friendly, unapologetic and, and unaccommodating. Their site says customer satsisfaction is their priority but that cannot be true. I have no idea when my parts will come. Not a positive experience.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Coleman Furniture Customer Care
#1380174
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Coleman Furniture - They sell damaged furniture
I ordered a bed . It looked beautiful online. I had an emergency and had to leave town. I tried to get them not ship it yet but they said no. My neighbors let them in. When came back home weeks later. I discovered the head board was damaged. I contacted them. I was...
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Coleman Furniture Customer Care
#1378627
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I ordered a bedroom set from them once before and had a decent experience, but this time around it's been a nightmare. I've cancelled my order and now have to buy a different living room set after being without one for more than a month. Not happy with Coleman Furniture...
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1.0
Product
Coleman Furniture Customer Care
I didn't like
  • No updates on my order major delays with delivery estimates
#1372198
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We order a bed and a lamp. They first said bed would be delivered in 3 weeks. Then it was 5 weeks and after 5 weeks they said 10 more! We ordered in July and it was supposed to be delivered until mid October! We also ordered a lamp at the same time. It came promptly...
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1.0
Product
Coleman Furniture Customer Care
#1365605
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Order arrived damaged. Returned and " repaired"; arrived damaged again. Offered $100 to keep damaged $2000+ unit. Eventually sent out repair person. Missing parts, unable to use. When requested brackets to put together and use: received one box with drawer, foot and no...
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2.4
Product
Coleman Furniture Customer Care
I liked
  • Verity of products
I didn't like
  • Customer service and return policy
  • To return and replace it would cost me fifteen percent
#1350954
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Horrible, Horrible experience with Coleman/Renegade Furniture. On 2/28/2018 I ordered a leather power reclining sofa, loveseat and chair. The chair was delivered defective. I contacted Coleman/Renegade Furniture the same day to let them know the chair was defective and...
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1.3
Product
Coleman Furniture Customer Care
#1334676
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I have contacted Coleman Furniture using their on line chat services. All four times, no one was their to answer me, wasting up to 20 minutes per session. It is a waste of time using Coleman Furniture because no customer service representative was available. From what...
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Product
Coleman Furniture Customer Care
#1244162
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I called Coleman Furniture for a replacement part for a Ashley desk I bought online three years ago in 2015. The part is just a hinge that holds the keyboard drawer. The agent acted totally aloof and wouldn't even check to see if the part was still available because I...
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Coleman Furniture Customer Care
#1239403
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I would never recommend Coleman Furniture to anyone. My experience with them has been horrible. On January 15th I purchased a vanity with a stool set from Coleman Furniture, at the time of my purchase it stated that my vanity estimated delivery would be the first week...
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Anonymous
Marie

Almost the exact same thing happened to me!!!

1.5
Product
Coleman Furniture Customer Care
I didn't like
  • Unwillingness to compromise
#1226462
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