Product: Coleman Furniture Customer Care Clear all filters (11 of 11 reviews match)
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My order was never confirmed, I had to waste precious time contacting them for details, their 3rd-party delivery company is rude, and I was hung up on by the Director of Communications. There are too many horrible details of this encounter to begin to type here. I would suggest that you think twice about ordering from Coleman Furniture...
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1.0
Product
Coleman Furniture Customer Care
#1215084
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Else even though they are little more expensive, go with local store who respect their customers and with whom you can speak face to face and they cannot trash you while having a conversion. I came to a conclusion that the manufacture sales B or C or c grade damaged items when we buy them through Coleman furniture that is the reason the prices are low. So This is lost time I am buying anything from Coleman Furniture...
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2.4
Product
Coleman Furniture Customer Care
I liked
  • Price
  • Protection plan
I didn't like
  • Delivery process
  • Time to deliver it is more than 3 months
  • Customer service very bad
#1204250
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1st of the the customer service representative Spelled the street name WRONG on my address...Once I logged in online & noticed the mistake I called in... The representative told me they would contact Fedex to correct the information & to call back in 24hrs... Called...
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Coleman Furniture Customer Care
#1200595
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Coleman Furniture - Love the furniture-terribly disappointed in customer service.
Coleman Furniture - Love the furniture-terribly disappointed in customer service.
We bought a beautiful wall unit.It was delivered and placed by 2 furniture installers and they were terrific. We immediately noticed that it was 2 different colors (it is 3 sections-the middle piece is white the outer pieces are beige) but we did not contact customer...
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Anonymous
Anonymous

Wow I was going to order furniture even got two quotes after reading your comment I will not order from Coleman furniture, and the response you got.... I’m so sorry!

h.kitchener
h.kitchener

You waited beyond the time allowed for returns, thus you have no valid complaint against the company. You snooze, you lose.

Product
Coleman Furniture Customer Care
#1166085
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Today I had an issue with the vendor Coleman uses for financing.A small issue, Coleman requires bank verification through their vendor, but their vendor does not support many credit unions to be verified. (This requirement was only implemented in the last two months)...
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4.2
Product
Coleman Furniture Customer Care
I liked
  • Red carpet service
  • Free delivery
  • Pricing of products
I didn't like
  • Salesman who answered the phone and started arguing
  • Not being aware of recent vendor agreements impacting customers
#1139931
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Coleman Furniture Customer Care Review

I order furniture from colemans an it was a great experince i like how they had to inspect my furniture before arrival an the process was great an i enjoyed it thanks for the great customer experince
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Coleman Furniture Customer Care
#959970
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This is the worst customer service experience ive ever had!I ordered a couch that I had concerns would not fit. When i called their customer service number the representative told me "it should be fine" and left it at that. Upon delivery it did not fit so the miriad of...
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1.3
Product
Coleman Furniture Customer Care
#926009
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Everyone one at Coleman was so nice until there was a problem I needed fixed.My sofa arrived with a staple coming out from the inside. The delivery company said they didn't want to remove it because it wasn't their fault (not to blame, that's a fine answer). I...
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2.9
Product
Coleman Furniture Customer Care
I didn't like
  • Being lied to
  • Customer service
#893997
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After discovering I could get the same products on another site for around $400 less, I called and cancelled my order. The customer service rep told me they would submit the cancellation but would need the manufacturers written approval of the cancel to avoid...
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Product
Coleman Furniture Customer Care
#820823
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BEWARE of Coleman Furniture!!!! Ordering online from the unprofessional company is not worth the few dollars you may save in doing so. We ordered a complete living room furniture set and the chair arrived damaged. It has now been nearly five months from the time of...
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1.0
Product
Coleman Furniture Customer Care
I didn't like
  • Customer service
#755652
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