Coleman Furniture Delivery Service Reviews and Complaints
Coleman Furniture Delivery Service Photos
I wish we hadn't purchased from them! | Coleman Furniture
Update by user Dec 23, 2019
Side Note: Delivery person didn't let the company know that he had drilled through to the other side of the console, as instructed by the Renegade Furniture person on the phone. The other delivery person didn't speak English at all.
Original review posted by user Dec 23, 2019We paid quite a bit of money for this furniture (7-piece wall unit) and are very dissatisfied with the experience overall. And we cannot use it for its intended purpose because it is incomplete. In essence, we are now over two months since our purchase and still do not have what we ordered! Timeline: 14 Oct: Placed order; 17 Oct: Notified one piece was discontinued; now it's a 6-piece unit 28 Oct: Credit card charged; 28 Oct - 6 Dec: Awaiting delivery -- a total of 7 weeks and 4 days -- WELL over the 2-4 week process as listed on your web site. 6 Dec: Sent defective wall unit, mismatched pieces, delivery company negligence!!! ...and Renegade Furniture's (parent company) response was an email stating we will "reach out to you shortly." How long will that take? Until January now? In essence, we are now over two months since our purchase and still do not have what we ordered. And since late October, interest has been accruing on our credit card! Two weeks AFTER the "delivery," of the still unassembled furniture, a technician from "Fast Furniture Repair" was sent (Dec 21st) but all he did was take the same pictures we had submitted on Dec 6th and confirm what had already been noted by us on the 6th. Keep in mind, Christmas Day is in two days, New Year's Day is next week so I'm pretty sure not much will happen until after the 1st of January; now we're looking at nearly 90-days since we placed the order. The repair tech said a new TV console would have to be shipped since it appears it is the main piece that is mismatched and cut improperly. I've attached pictures so you can see all of the problems!
- Free delivery
- Furniture style
- Product is not as described
- After delivery service
- Returns department not cooperative
Unkept Promise | Coleman Furniture
First and last time | Coleman Furniture
- Return policy
- Delivery date
- Delivery updates
Terrible | Coleman Furniture
Worst furniture experience in my life | Coleman Furniture
Update by user Nov 13, 2019
11/13/19The day after I wrote my review of COLEMAN Furniture on several sights, I was contacted by a lady that worked for Coleman Furniture.She told me that IF I removed my negative reviews online, they would refund my money in full.I did as they asked and I received a full refund. This is why there were not any negative reviews. Actions speak louder then words.
Original review posted by user Sep 25, 2019If I could give them a 1/2 star I would. My initial order was on 8/5/19. They "sold" an item that was discontinued. Before I could replace the discontinued item with a chest of drawers, they processed my order and said it was shipping on 8-6-19. To purchase the chest that matched the original order would cost an additional $200.00. I then received an email on 8/8/19 stating my order shipped on that date. Which means they lied and could have added the Chest. I think they wanted to upcharge that item. Fast forward 6-7 weeks. I had to call to see when My original order would be delivered, they did not communicate at all. Their web site clearly states that delivery is 2-4 weeks. The company that they use for delivery and set up of furniture had the items for 2 weeks. They scheduled a delivery time with me on 8-17-9 at 12 pm and at 3 pm on the same day, Coleman furniture called me to state that the furniture I ordered was damaged. The Furniture technician did not show up on said day to fix furniture. From order date to possible delivery date (8-5-to 9-24). That is almost 2 months. They wanted me to accept furniture that had been repaired (so they say), they no longer carried the furniture I ordered, so I could not add on the Chest needed to complete the set. They charged my credit card from day one and I began paying interest on items I did not have. The emails and communication they send contradicts it self. They basically say they are customer orientated, but nothing they do backs that up. I was even told by the sales representative - Melissa- that I could not speak to a supervisor. The supervisor would not say anything different then what she said. Don't trust them. After all the time, energy and effort I have wasted on them, I have to pay a 15% restocking fee and I am back to searching for a bedroom set for my daughter. At first glance their reviews seem great. Do some more research and you will see how they really do business.
- Variety of items
- Delivery company waited till day before delivery to inspect
- Unwillingness to compromise
- Conflicting information between emails and web site
Worse company ever | Coleman Furniture in Detroit, Michigan
DO NOT BUY FROM THIS COMPANY | Coleman Furniture
- Not willing to make things right
- Received wrong color chairs and they wont exchange
- Delivery was 2 hours past 4 hour window
DO NOT BUY | Coleman Furniture
Customer Service Nightmare | Coleman Furniture
Delivery and poor quaility furniture. | Coleman Furniture
- Only my furniture
- Way they have not tried to resolve the simple issue
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