Product: Coleman Furniture Shipping Service Clear all filters (48 of 48 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Coleman Furniture - Horrible

1.0
Details
Don’t do it! I haven’t even received the furniture yet and it’s already been horrible a horrible experience- it been over a week and they still can tell me when my order might be here.
View full review
Review
#1229319 Review #1229319 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Coleman Furniture - Just Don't

Ordered a relatively small piece from them. 250 bucks. Came wrong color and damaged. After insulting emails from them "We understand you are not happy with the product but according to your sales agreement..." kind of thing, they agreed to take it back. NEVER returned calls. It was unopened and sealed in plastic. But because it was now "used" (and acted like I had a good time on it), I had to send it to a consignment shop in another state. ON MY DIME. This is their policy. The customer pays for returning any item. So forget it if you make the mistake of ordering a sofa or something. After getting them to finally agree to reimburse me for the product and shipping (through the BB bureau), I called them on it and returned it. After it was mailed, they tried to renege on that seeing mailing was half of the cost of the item. I even asked before if they were sure because it seemed a waste. Too late I mailed it. Finally went through my credit card and had the whole thing disputed. They stall beyond the point of disputing items so you need to be proactive. Use a credit card! You order from them, get it from a second company and return it to a third company. They make it SO difficult, I can see how most people just give up. On their website they something like, we keep our costs so low because no one ever returns things! Yeah because the whole system is rigged. They do not stand by their defective products and act like YOU took a sledgehammer to them. Don't bother.
View full review
Review
#1221161 Review #1221161 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Coleman Furniture - STAY AWAY! *Do NOT Purchase ANYTHING from this Company!*

Coleman Furniture is the absolute worst company with the worst customer service I've ever experienced. They have the rudest Customer Service staff ever who care NOTHING about the consumers who keep them in business. Their Customer Service reps are rude, not helpful, and seriously try to put the fact that furniture they delivered with a defect is the consumer's fault, and therefore, the consumer's issue to have to deal with. I ordered several pieces of furniture for my office. The desk was scratched and the expensive chair DOES NOT GO UP or DOWN. It does not work, and William, the head of Customer Service, says that it is my fault. I brought up the fact that the chair would not go up and down when it was delivered, and I was told that "it works, but we just don't know how to work it" from the delivery folks (who were very nice). So, I trusted that to be true, since Coleman Furniture claims to check each piece of furniture before it is delivered. Now, they will not take responsibility and says that it is my issue. The chair was really expensive, and unless they lower my new desk to be 1 ft off the floor, I cannot use my chair at all with my desk (which is also scratched). Kudos to Coleman Furniture for earning the award for the worst of the worst in customer experience!
View full review
Review
#1216524 Review #1216524 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Poor customer service

Coleman Furniture in Cedarhurst, New York - Do not order from them!

I would not suggest ever ordering from this company. I purchased a table over a month ago from them - which I have already been charged for. They choose a delivery company that was multiple hours from my house - even though Orlando is less than 45 minutes away, there are 20+ delivery companies locally. My table arrived there on the 21st of February when an email was sent to me saying I would be contacted in a few days with a delivery date. That never happened, I called they said they had to inspect it. I reach out a WEEK later to Coleman Furniture (via email) to let them know my table has been sitting for weeks with no delivery date set. They state that they reached out to them (no other information) and that I should do the same with the phone number attached - wow, very helpful! So I reach out once again, only to be told that they do not deliver to this area often and it will be 2 more weeks until they can deliver. Horrible experience. More than will double the estimated time of delivery. Can not express how unhelpful both Coleman Furniture and G&G Delivery (out of Tampa, FL) have been.
View full review
Review
#1205637 Review #1205637 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Coleman Furniture - STILL WAITING FOR LIVING ROOM SET - ORDERED 12/28/17

Still waiting for a living room set I ordered nearly 2 months ago! I call them nearly every day to check on the status and I always hear 'it's scheduled to arrive at our hub by the end of the business day'...yet I'm still waiting plus I'll have to wait for a delivery date once they FINALLY get it! Very disappointed as I read others 'good' reviews prior to purchasing and was aware it could take up to 3-4 weeks but wasn't expecting to be waiting still at 6-7 wks!! I've asked for a refund & I'm told I'll get charged a 15% restocking fee...pfffff, ridiculous!
View full review
Review
#1188348 Review #1188348 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Coleman Furniture - Horrible

I will never order from this place again my wife ordered our bedroom set before thanksgiven and we still do not have all the pieces
View full review
Review
#1185106 Review #1185106 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Coleman Furniture - Horrible lack of service

1.0
Details
No delivery should take a month and a half- they list 2-4 weeks, call after 2 and decide to change their "ETA" then refuse to respond when a customer requests a mangers callback. Finally they justify their lack of delivery by saying it's within their ETA which means nothing when they just keep making it up as they go. By their standards a year is within ETA. Amy their "customer service manager" is incapable of doing anything but lying and excusing their poor service and lack of delivery. According to her there is nothing they can ever do about anything, and apparently the customer is the one to be considerate of them rather than them acknowledging and making any effort to compensate for their inability to perform the service within the time frame they declare on the website. 2-4 weeks means 6+, so if you dont need furniture they are a great choice. Anyone is better off ordering from a local furniture store or amazon, they will get you your products and do more than lie and say sorry for having failed to do it.
View full review
Review
#1158007 Review #1158007 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Price reduction

Coleman Furniture in Cedarhurst, New York - Poor customer service

2.5
Details
I received $3600 worth of my furniture and most of it was not what I ordered. I did not order online. I ordered through a salesperson in hopes of everything arriving correctly. Wrong! I spoke with 3 different customer representatives who were not willing to help at all. I ordered white chairs and received an ugly brown color. They say there is no white, but when I called Ashley they said its on backorder, so whatever was available is what they sent. My bed was suppose to be white and it is brown. I have a gray and white house so none of this matches. Customer service was not willing to do anything unless I paid for it. It is not my mistake. I spoke with Cierra, Candace, and Felice. So, be very careful. Do not order from them because it is yours whether it is right or not! Very expensive lesson. Also, their delivery drivers deliver when they have enough load, so you may get your furniture in one week or four weeks.
View full review
Review
#1066360 Review #1066360 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Cons
  • Failing to honor terms of the agreement
  • Backordered
  • Return and shipping information not easy
Reason of review
Not as described/ advertised
Loss
$1150
Preferred solution
EXCHANGE WITHOUT HAVING TO PAY TO DO IT!
Tags
  • Renegade Furniture Delivery

Coleman Furniture - These guys are terrible with customer service

I order and waited for a couple of weeks The order confirmation said that I would be receiving a shipment I received no shipping notification, there is no online status. I tried calling them but after holding for over 15 minutes I gave up after a few times. I finally got through and they said they would call the manufacturer and call me back. They never called me back. Another multiple times trying to call them on hold. Finally, got through and they said that in fact the chairs had been shipped! No tracking information still. Left my name for a supervisor to call me back. No call back. Get the picture? I am actually on hold now again and let's see what happens!
View full review
Review
#996734 Review #996734 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Poor customer service

Coleman Furniture is Awesome!

4.8
Details
Do you only take negative reviews here? I had a great experience with Coleman. Lets see, $1500 cheaper than Ashley furniture. Exact same model. 5 year guarantee plan. Delivered in 3 weeks by a local delivery company included in the price! No complaints, just enjoying my new sectional! I even contacted them via their online chat a few times to check on the status of the order. This may be the only sore spot. They tend to want to leave the chat as soon as your question is answered. I'm not sure if they are inundated with customers or just short staffed. Overall very pleased with my order. Happy customer in Syracuse, UT
View full review
Review
#969355 Review #969355 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Pros
  • Price
Cons
  • Online chat was ok
Reason of review
Fair pricing