Horrible lack of service | Coleman Furniture

1.0
Details
No delivery should take a month and a half- they list 2-4 weeks, call after 2 and decide to change their "ETA" then refuse to respond when a customer requests a mangers callback. Finally they justify their lack of delivery by saying it's within their ETA which means nothing when they just keep making it up as they go. By their standards a year is within ETA. Amy their "customer service manager" is incapable of doing anything but lying and excusing their poor service and lack of delivery. According to her there is nothing they can ever do about anything, and apparently the customer is the one to be considerate of them rather than them acknowledging and making any effort to compensate for their inability to perform the service within the time frame they declare on the website. 2-4 weeks means 6+, so if you dont need furniture they are a great choice. Anyone is better off ordering from a local furniture store or amazon, they will get you your products and do more than lie and say sorry for having failed to do it.
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Review
#1158007 Review #1158007 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Price reduction

Poor customer service | Coleman Furniture in Cedarhurst, New York

2.5
Details
I received $3600 worth of my furniture and most of it was not what I ordered. I did not order online. I ordered through a salesperson in hopes of everything arriving correctly. Wrong! I spoke with 3 different customer representatives who were not willing to help at all. I ordered white chairs and received an ugly brown color. They say there is no white, but when I called Ashley they said its on backorder, so whatever was available is what they sent. My bed was suppose to be white and it is brown. I have a gray and white house so none of this matches. Customer service was not willing to do anything unless I paid for it. It is not my mistake. I spoke with Cierra, Candace, and Felice. So, be very careful. Do not order from them because it is yours whether it is right or not! Very expensive lesson. Also, their delivery drivers deliver when they have enough load, so you may get your furniture in one week or four weeks.
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Review
#1066360 Review #1066360 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Cons
  • Return and shipping information not easy
  • Failing to honor terms of the agreement
  • Backordered
Reason of review
Not as described/ advertised
Loss
$1150
Preferred solution
EXCHANGE WITHOUT HAVING TO PAY TO DO IT!
Tags
  • Renegade Furniture Delivery

These guys are terrible with customer service | Coleman Furniture

I order and waited for a couple of weeks The order confirmation said that I would be receiving a shipment I received no shipping notification, there is no online status. I tried calling them but after holding for over 15 minutes I gave up after a few times. I finally got through and they said they would call the manufacturer and call me back. They never called me back. Another multiple times trying to call them on hold. Finally, got through and they said that in fact the chairs had been shipped! No tracking information still. Left my name for a supervisor to call me back. No call back. Get the picture? I am actually on hold now again and let's see what happens!
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Review
#996734 Review #996734 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Poor customer service

Coleman Furniture is Awesome!

4.8
Details
Do you only take negative reviews here? I had a great experience with Coleman. Lets see, $1500 cheaper than Ashley furniture. Exact same model. 5 year guarantee plan. Delivered in 3 weeks by a local delivery company included in the price! No complaints, just enjoying my new sectional! I even contacted them via their online chat a few times to check on the status of the order. This may be the only sore spot. They tend to want to leave the chat as soon as your question is answered. I'm not sure if they are inundated with customers or just short staffed. Overall very pleased with my order. Happy customer in Syracuse, UT
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Review
#969355 Review #969355 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Pros
  • Price
Cons
  • Online chat was ok
Reason of review
Fair pricing

Coleman Furniture Shipping Service Review

Placed order after two months of calling they finally told me item isn't available and will issue refund, every time I called they kept telling me shipping out next week, toke 3 weeks to get refund and customer service was snotty.
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Review
#964188 Review #964188 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Problem with delivery

Coleman Furniture - Shipping Service Review from Pfafftown, North Carolina

1.0
Details
I purchased a furniture set from Coleman Furniture on July 25, 2016 using my Amazon. Com link and the amazon credit card. They charged my credit card 1,195.00. I still have not received and furniture as September 23, 2016. After many attempts to cancel this transaction they have not returned the purchase amount to my credit card. Now they are stating that if u cancel the purchase i will have to pay a restoking fee of 298.00. It is against the law to charge someone if the product was never received. I wanted the furniture but they kept telling me there was a defect in one of the recliners. After months of non delivery of course who would not cancel this order. My next email will be to the better business burea. I have had with Coleman Furniture!#!
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1 comment
Anonymous
#1270950

Word for word (except our purchase was a bed) was our experience with Coleman. Has not been delivered as of 1/14/17 charged our credit card 11/16/16, want 25% to cancel order and they continue to fail to communicate with us? Terrible company for customer service and customer satisfaction!

Review
#923506 Review #923506 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Review in Furniture and Decor category from Hamburg, New York | Coleman Furniture

1.0
Details
Horrible customer service. I ordered 2 tables from Coleman furniture on 5/8. I still do not have my tables today. After 3 weeks sun delivery came to deliver tables and could not figure out how to put them together. After 2 hours they finally told me there was a manufacturing defect. Now after a month. Several promises of call backs and not know when sun delivery wil deliver my tables I called to cancel. I was advised I would have to pay 25% restocking fee and shipping. That equates to a $440. I asked to speak with Manager and no one ever calls you back. I get an email tonight saying the director will not be calling you although I was assured the Director would reach out to me. But the rep advised I will need to deal with her. The rep advised due to terms & conditions I would have to pay restocking and shipping fees. I wish I knew what I know now after reading all of the reviews
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Review
#873680 Review #873680 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Order processing issue

Scam scam scam | Coleman Furniture in Woodland, North Carolina

1.5
Details
Everything looked wonderful. The price and hey free shipping on top of that and omg I must be lucky cause they will assemble it too¡?!!! Ok yeah the furniture would not fit through a standard 36 exterior door the furniture is 42 inches. No warning anywhere and now for a living suit that with a 5 year warranty would cost me 1650. They want to charge me a 25% restoring fee 393. Plus that free shipping is longer free and now want shipping too and from for 345. So Coleman really??? I waited 9 weeks for my items and now you want almost 50% of the purchase price 730. For whattttttt? This company looks like the best present in history but is truly the biggest disappointment and a scam to get over on people. I am 81 and truly feel this was an Internet scam
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4 comments
Anonymous
#1136890

I have exact the sam experience!

never ever with Coleman!!!

Anonymous
#1135527

should have bought from charlottefurnitureonline.com

Anonymous
#1133458

That's what Coleman does to everyone........ Rip them off............Welcome to the Club............

Anonymous
#1130759

I concur they tried to charge me 350 shipping on a 260 dollar unit after they said they warrantied it. This company is a ripoff and will be reported to the better business bureau....

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Review
#813029 Review #813029 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Cons
  • Return and shipping information not easy
  • Not enough of description
  • Delivery
Reason of review
Poor customer service, issues with delivery and being ripped off
Loss
$1628
Preferred solution
Full refund

Not concerned about people | Coleman Furniture in Atlanta, Georgia

From everything I have read, most people seem happy and many negative reviews involve not understanding how buying "real" furniture works, or from not reading the instructions on the website detailing how to accept or decline furniture and the consequences of canceling or returning. My personal issue lies elsewhere, customer relations and service. First off is the warranty they push so hard for you to buy. Read customer reviews before you agree of course, but beyond that just try to ask them for a copy of the full terms or contract before you pay for it. I have, at least 6 times now, and they will always 'get back to me on that'. Want to know how to know a warranty is a sham? If you can't read the terms before paying for it. Second, the email and chat replies seem to come from a real, helpful, concerned human, but asking tougher questions (like above) gets met with stalling, followed by a follow up email a day later reminding you that that awesome sale price you were seeing is about to expire. Great, so I ask AGAIN to see the warranty terms, and since I most likely will decline that anyway at this point, when would my furniture ship? No answer again. If they can't estimate shipping for some reason at least tell me that, or give me a '4 to 8 weeks' estimate. It's not hard. They seem more concerned with closing a quick sale than building a relationship. Paying an extra $100 locally is looking like a good idea.
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Review
#766630 Review #766630 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Worst experience ever please stay away | Coleman Furniture in Delray Beach, Florida

1.0
Details
I have never had such a bad experience ordering anything in my life. They gave me the run around for 2 months. After never receiving my item I cancelled my order which they charged me a restock fee for. I never received any items from them. My item was out of stock the entire time and they kept advertising it as a sales item changing the price of it which im sure made others order the item as well. Further I contacted howard miller the manufacturer of the item (since coleman is more or less a drop shipper) and they told me coleman/renegade never placed the order. Yet they want me to pay a re stock fee. Coleman also refused to give any shipping info when requested. Very poor customer service. Looks to be one of those companies that look at them selves as being so big they can do whatever they want. Disappointing to say the least.
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1 comment
Anonymous
#1037342

Still dealing with this mess. Its been months. Upsetting to say the least.

Review
#680286 Review #680286 is a subjective opinion of poster.
Service
Coleman Furniture Shipping Service
Cons
  • Unwilling to help
  • Sales
  • Customer service
Reason of review
Order processing issue
Loss
$234
Preferred solution
Full refund
Tags
  • misrepresented service offering
  • Pricing Deception