Coleman Furniture Phone Numbers and Emails

Toll-Free Number:

  • (800) 974-5255
    CCPA Inquiries
Send Message

Customer Service:

  • (888) 428-5942
  • (888) 432-6515

Legal:

  • (888) 204-8489
    Toll free

Coleman Furniture Emails:

Customer Service
Legal
CCPA Inquiries
Is this your business?

Coleman Furniture Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Coleman Furniture Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Coleman Furniture is 8009745255. 76% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.

  • People call Coleman Furniture mainly because of request for information, product/ service, shipping and delivery.

View full overview ›

How to Contact Coleman Furniture?

Most Popular Number:

(800) 974-5255
CCPA Inquiries
Total calls: 119 Issues resolved: 3 Last call: Apr 20, 2024

Coleman Furniture can get in-person help by visiting Coleman Furniture address and talking to the customer care executives regarding their problems. The Coleman Furniture company is Coleman Furniture, 333 Washington Ave Cedarhurst, New York 11516, United States. If you have to make a refund or exchange your order, mail it to this Coleman Furniture location. But before you do so, you must first write to them and wait for their response. If the product is deemed free of defect or damage, Coleman Furniture will guide you on how to go about the return/ exchange process.

You can contact Coleman Furniture customer service through multiple phone numbers. Call the toll-free Coleman Furniture customer service numbers 1-888-428-5942 and 1-888-432-6515 for general inquiries and customer service. To retrieve information about the California Consumer Privacy Act (CCPA), use the Coleman furniture contact number 1-800-974-5255. Similarly, call Coleman Furniture company for legal inquiries at the toll-free number 1-888-204-8489. The Coleman Furniture customer support is available Monday to Friday between 8:00 AM EST and 8:00 PM EST. On Saturday, you call Coleman Furniture between 11:00 AM EST and 5:00 PM EST. Note that customer service is closed on Sunday for discussion over phone calls.

Other than using the different Coleman Furniture contact numbers, you can contact Coleman Furniture customer service using the provided email addresses. For general queries and concerns, reach out to Coleman Furniture at cs@colemanfurniture.com. To extract information about tracking an order, product-related concerns, or addressing any other query, drop an email at info@colemanfurniture.com. Describe your questions clearly in your email to get appropriate answers for your problems. Once the team reviews it, the professionals at Coleman Furniture will get back to you in the minimum possible time. Moreover, Coleman Furniture's customer service aims to facilitate prompt responses for subject matters and provide a hassle-free experience to its customers.

PissedConsumer Club

Contact Information

Coleman Furniture Website:

Coleman Furniture Help Center:

Corporate Office Address:

Coleman Furniture
333 Washington Ave
Cedarhurst, New York 11516
United States

Other Info (opening hours):

Sales Department

Monday – Friday

9:00 AM EST – 10:00 PM EST

Sunday

11:00 AM EST – 10:00 PM EST

Saturday

Open Until 10:00 PM EST

Order Updates

Monday – Friday

9:00 AM EST – 8:00 PM EST

Saturday – Sunday

11:00 AM EST – 5:00 PM EST

Customer Support

Monday – Friday

8:00 AM EST – 8:00 PM EST

Saturday

11:00 AM EST – 5:00 PM EST

Sunday

Closed

More contact details

Coleman Furniture Customer Service Reviews

1.2 / 5
Bad
Charles B Zbl
Items Delivered Damage. Coleman Wouldn’t Make It Right.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had a patio furniture set delivered. Delivery window was Friday 12-4.

Driver showed up at 9pm. Not a big deal, as they were friendly and helpful. My items arrived scratched. The delivery crew took pics and said they would file a claim for me.

After a couple of weeks of hearing nothing, I reached out to Coleman. Their customer service rep was immediately defensive. Why are you just now contacting us? I explained the situation.

They said because I waited (less than a month), Id have to go to the warranty process and pay out of pocket for repairs. IF my warranty was approved they MAY reimburse me.

Cruddy way to treat customers. Avoid Coleman.

Read full review
Erin B Bvj
Terrible Delivery
stars-rating stars-rating stars-rating stars-rating stars-rating
1.1

This company is the worst customer service ever!!! They showed up 90 minutes early I wasnt there and now refuse to deliver it again without me paying them.

Stay away!!!

This is a terrible company and treated me terribly. Ill never buy from them again.

Read full review
Yola Cox
Disappointed with customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service is absolute trash. I waited 4 months for my couch to be shipped.

I was gifted this couch from my father however he accidentally reported this charge as fraud. Honest mistake considering it took FOUR months for a piece of furniture to be shipped. I was harassed by their financial advisor and I assured them it was an honest mistake and my father would be in communication with his CC company. Their financial advisor said as long as we paid for couch it will be shipped.

A weekend passed and a customer service rep called for an update, out of nowhere she says how can you make things right? Excuse me? Eventually they decided they didnt want to do business with us and to look elsewhere.

I ended up buying a nice sectional from Castlery and it shipped in a week. DONT BOTHER with this company.

Read full review

Summary of Coleman Furniture Customer Service Calls

173 TOTAL
CALLS
01:50 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Coleman Furniture?

Request for Information Question:

  • “Question about a new purchase”
  • “Checking price/what's included on an oder I would like to place”
  • “Looking for framework for canopy and canopy”

Shipping and Delivery Question:

  • “Delivery”
  • “Shipping”
  • “Size of dining chairs”

Product/ Service Question:

  • “Damaged and Subpar Quality Furniture and Horrible Service”
  • “Damaged furniture”
  • “Warranty”

Activation/ Cancellation Question:

  • “Trying to cancel an order that was placed”
  • “Cancel order”

Return/ Replace Question:

  • “Exchange”
  • “Return”
  • “Replacement part via Overstock”

Employment Question:

  • “Truck driver job”

Refund Question:

  • “Still waiting on my refund”

Payments and Charges Question:

  • “Make payment”

Cards Question:

  • “I placed order wanted pay for chair w diffrent card called said they fixed it would recieve email to purchase for price w my sectional”

Staff Question:

  • “Horrible service”

Other Question:

  • “Authorization”
  • “My furniture”
  • “Order furniture”

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