Not resolved

We placed an online order with Coleman Furniture.

We waited four months for delivery of furniture. The first unit was shipped for delivery after waiting two months. It was received by their white glove inspectors and found damaged, hence reordered replacement unit. We waited another two months for the second unit. It was delivered to our home broken and damaged. We rejected the delivery. Coleman would not refund our money. They charged shipping fees and 15% restocking fee. In other words due to their lack of quality control we are being billed over $200. This is horrible customer service and should not be allowed.

The Customer Service Manager did not care about their lack of quality control and blamed it on the manufacture. There was no regards to the customer or quality control responsibility by Coleman Furniture.


Product or Service Mentioned: Coleman Furniture Delivery Service.

Reason of review: Problem with delivery.

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