This company is a JOKE! I ordered a $1700 couch that they delivered.
Its a sectional and half of the couch is a different color and brand and the back frame is also bent so you can't even sit on it. They refuse to exchange it stating that it was already delivered and not their problem!! I have spoken with 4 managers now and no one will assist me. They are saying I basically have to live with a couch that isnt functional!
I am beyond upset and have spent the last 2 days on the phone and emailing back and forth and still nothing.
I now had to get the manufacturer involved which is a whole other process! Very unprofessional and rude DONT DO IT!!!
Product or Service Mentioned: Sofa.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Full refund.
I didn't like: Customer service and return policy.