on may 14th I ordered two occasional chairs. happily received them three days later.
Unhappily, there were no legs or hardware included in either box. Three calls to the company have netted no parts. Today I was told that it was a carrier issue and that they could not deliver because they couldn't find my address . (lie) I was also told that they were going to coincidentally call me today to verify said address.
(wonder how they found it for the chairs) Was told that the parts would ship "soon" (no proposed ship date given) Sure wish I had read the reviews before ordering.
Cheaper price and free shipping isn't always best. NEVER AGAIN!
Reason of review: Poor customer service.
Monetary Loss: $330.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor communication.