ORDERED WHITE STONE TABLES AS PICTURED ON THEIR SITE. FIRST AND FOREMOST THEIR DELIVERY SERVICE IN MY AREA REALLY SUCKS. A DELIVERY COMPANY THAT ONLY AT BEST IS IN MY AREA ONCE A WEEK AT A SPECIFIC TIME AND MAYBE NOT EVEN THAT. WHAT FURNITURE COMPANY HAS DELIVERY ONLY ONCE A WEEK IN YOUR AREA. CERTAINLY NOT REPUTABLE ONES. HAD TO WAIT AND WAIT. FINALLY THEY GOT NASTY TO ME AND SAID THEY WERE GOING TO CHARGE ME STORAGE CHARGES. WHAT TOLD THEM SEND IT BACK TO COLEMAN. FOUND SOMEONE TO TAKE THE DELIVERY FOR ME AND THEN FIND OUT THEY ARE NOT WHITE, BUT A LIGHT BROWN. THEN ON TOP OF THAT ONE PIECE WAS DAMAGED AND HAD TO GO BACK. ALSO NO RUBBER CUPS BETWEEN THE GLASS TOP AND THE STONE SURFACE. OK ABOUT A HALF HOUR I GET A CALL FROM A GUY BY THE NAME OF MICHAEL WHO WAS NOT COURTEOUS TO SAY THE LEAST AND HE STARTED TO TELL ME THAT BECAUSE I REFUSED THE FURNITURE I WILL BE CHARGED FEES. WHAT THE???
THIS COUNTRY HAS LAWS THAT SPECIFICALLY IDENTIFY THAT IF SOMETHING IS BROKEN WHEN DELIVERED THEN YOU HAVE THE RIGHT TO RETURN IT. WHY WOULD YOU PAY FOR SOMETHING THAT IS BROKEN. WELL EVIDENTLY MICHAEL DID NOT HAVE HIS FACTS STRAIGHT BECAUSE HE THOUGHT THE WHOLE ORDER WAS DENIED. UNREAL. NOT ONLY BAD DELIVERY BUT SENDING ME LIGHT BROWN TABLES INSTEAD OF WHITE REALLY SUCKS. STAY AWAY IF YOU DONT WANT TO BE THOROUGHLUY DISAPPOINTED.
look at the pictures the first one is what is on their site and the brown one is what arrived.
More Review Details
- Reason of review:
- poor customer service, poor deliovery service, missing parts
- Product or service
- Ponte Vedra Sofa Table
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
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