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Purchased $2,000 in furniture, and they refused to honor the warranties that come with the furniture. Our sofa frame broke, and they not only refuse to honor to manufacturer's warranty, they also refuse to honor the 5 year extended warranty that comes with the...
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Anonymous
Anonymous

Don't call anyone. You are far beyond that point. You must issue a formal complaint, in writing and serve via Certified Mail return receipt requested. Keep copies of all corre...

2.4
I liked
  • Furniture style
I didn't like
  • Failure to honor warranty
  • Customer service
#1358912
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After ordering and contacting this company for a week and a half about a delivery date, they finally emailed back they they could only give a shipping date which was much later than the website quoted, when I got upset they not only canceled an order that wasn't even...
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Anonymous
Gena

Same thing

1.0
#1358168
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Delivery took ten weeks......missing parts and any kind of setup.....ended up setting up the bedroom set by myself.....terrible online experience and would not recommend. Coleman Furniture farms out too much of it's business and can't track its merchandise once it...
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Anonymous
Star 123

Still waiting on my shipment. The worse company ever. Wished I read up before I order. Now I’m playing the waiting game with them. They have no clue where my shipment is at. N...

#1356927
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Coleman Furniture - PATHETIC, CHARGED TWICE, DONT RECOMMEND
Coleman Furniture - PATHETIC, CHARGED TWICE, DONT RECOMMEND
i would like to put the review in short #utterly disaster #the charged Twice and we have not informed about the TWICE transaction. When the product was delivered there were stains on the couch and the sofa Quality was so bad that you could feel the wood as it was not...
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1.0
I didn't like
  • Product quality not as per money spent
  • Delivery and customer
  • Poor quality of furniture with missing parts
#1356705
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Order arrived damaged. Returned and " repaired"; arrived damaged again. Offered $100 to keep damaged $2000+ unit. Eventually sent out repair person. Missing parts, unable to use. When requested brackets to put together and use: received one box with drawer, foot and no...
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2.4
I liked
  • Verity of products
I didn't like
  • Customer service and return policy
  • To return and replace it would cost me fifteen percent
#1350954
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Coleman Furniture - HORRIBLE COMPANY
terrible company! and terrible workers (Cierra Zayas) after the bed took double the time months to get to me I had been waiting for months. bed broke within minutes of receiving it With no help from this company, second time they have sold me a bad product and one...
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Anonymous
Theresa Wilkins0n Tyler Texas

I was thinking about Colemans but I’m glad I looked a review site first. Customer svc is very important. I don’t think I’ll be ordering from them

1.8
I didn't like
  • Poor quality
#1349378
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Coleman Furniture - Horrible company

Don’t buy from this company!!! Terrible!!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1349182
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It’s been 50 days since I ordered a sectional couch from Coleman with no delivery date in site. ZERO communication between Coleman and the local shipping Company. First Coleman only shipped out 2/3s of couch. When the final piece had supposedly arrived at the shipping...
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1.0
#1348433
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I have been very impressed with a sofa set ever since i saw it in the Ashleys store. However i came across the same set in Coleman and was a LOT LESS! Was a little skeptical when i ordered, however i should say that Coleman furniture was absolutely FANTASTIC to work...
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5.0
#1346516
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Wow, this company was terrible beyond belief. I wouldn't believe it if it hadn't happened to me! I found two barstools I wanted online, and ordered them on July 7th. Delivery was supposed to be a couple weeks later. It took longer than initially expected, but I was...
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1.6
#1343489
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